District Manager of Retail Operations

As the District Manager of Retail Operations, you'll be the energizer behind multiple stores, making sure each location shines with top-notch service and products for our customers. You'll lead a dynamic team, tackle day-to-day challenges, and drive exciting changes that boost sales and keep customers coming back. With a focus on our Core Values, you'll create a positive, high-energy environment that makes work feel like a winning team effort every day.

Position Summary:

The District Manager of Retail Operations (District Manager) is responsible for overseeing the successful operations of multiple retail locations within a designated district. This role ensures that all stores achieve company standards in sales, profitable growth, excellence in customer service, brand consistency, team member engagement, retention and development. Responsible to consistently role model our Core Values.

Essential Position Functions and Responsibilities:

Leadership

• Mission, Vision, Core Values and V/TO Alignment: Communicate the company mission, vision, core values, V/TO and goals effectively to managers and team members, ensuring alignment, understanding and consistent application across the district.
• Team Development: Inspire a positive work environment that encourages innovation and teamwork. Mentor, coach and lead a diverse team of managers and team members, promoting a high-performance culture. Ensure the consistent implementation of regular training and development opportunities to enhance team skills, career growth, engagement and retention.
• Communication: Facilitate clear, consistent communication across all locations to ensure alignment and engagement. Hold regular L10’s and ensure retail leaders use various, effective communication tools to keep the team well informed and in collaboration with the Director of Retail Operations.
• Change Management: Champion change management and initiatives that enhance the overall customer experience, team experience and profitability in retail locations. Manage change initiatives, ensuring effective transitions and movement through the change curve. Support managers to effectively lead their team members in adapting new processes and systems.
• Culture Building: Support Director of Retail Operations and Senior Leadership Team in fostering a positive, inclusive, diverse and collaborative work environment. Role models and promotes Core Values and People Vision to enable a culture of innovation, customer service excellence, accountability, teamwork and successful results.

Management

• Safe Work Environment: Lead and hold managers accountable for ensuring a safe work environment for team members, customers, and vendors. Ensure all assigned locations comply with regulatory and security requirements, safety standards and company policies. Support Director and managers in risk management / risk mitigation consistent with organizational goals. Effectively manages all loss prevention activities, in conjunction with Store Managers, to mitigate and minimize loss and risk management.

• Operational Excellence: Oversee daily and monthly operations to ensure locations meet or exceed sales targets, profitability targets, effectively control expenses and shrink, and consistently adhere to company standards. Work with managers to enhance the customer experiences through excellence in customer service, effective merchandising and promotions, pricing, and highly effective ordering and inventory control management, to drive location sales, and clean, efficient location layouts. Educate managers and provide training of all tools and reports available to them Oversees effective quality assurance programs to maintain high standards consistently across all locations.

• Regular Store Presence: Maintain a consistent presence in locations, working alongside managers to understand their challenges, provide direct support as needed and ensure consistent implementation of company policies, processes and procedures. Regularly interacts with and seeks feedback and input from location team members.
• Brand Management: Ensure consistent deployment and marketing of Flyways and Flipside brand in respective locations. Includes consistent deployment of branded fuel standards as required by respective brand in each location.
• Performance Monitoring: Reviews and improves upon Retail Team key performance indicators (KPI’s) and L10 Scorecard metrics. Monitor location performance and makes data-drive decisions to optimize operations. Identifies improvement opportunities and work