Director of Hospitality Product Strategy – FIFA World Cup 26™

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Position Summary:

The Director of Hospitality Product Strategy is a dynamic and influential leadership role responsible for driving the vision and execution of In Venue and Off Venue Product Strategy within the Commercial Hospitality Program for the FIFA World Cup 26TM. This key position requires a strategic thinker and a hands-on leader who can foster an innovative, efficient, and profitable environment. The Director will lead a team dedicated to the ideation, development, and financial strategy for direct-to-consumer and business-to-business offerings specifically related to FIFA World Cup 26TM In Venue and Off Venue products. The focus will be on creating comprehensive attachment strategies that include tickets, hospitality events, guest experiences, and operational excellence within the official Commercial Hospitality Program. The Director will collaborate with multiple organizational workstreams, including Executive Leadership, Ticketing, Event Production, Accommodations, Transportation, Operations, Finance and Accounting, Fulfillment, and Technology.

Key Responsibilities

• Oversee daily management, direction, business operations, and In Venue/Off Venue product development and strategy.

• Innovate and execute a cutting-edge product strategy for diverse markets, ensuring a strategic, scalable approach aligned with revenue and profitability goals.

• Establish and maintain clear communication and collaboration structures between key internal workstreams such as Pricing, Ticketing, Event Production, Fulfillment, Technology, and others to create comprehensive ticket packages inclusive of hospitality experiences and other assets.

• Collaborate with Finance and Accounting to develop financial models and processes for tracking revenue and profitability forecasts, operational budgets, pricing, and inventory management related to hospitality packages.

• Build and nurture relationships with partners, vendors, and key stakeholders within the FIFA ecosystem.

• Enhance our capability to identify and track opportunities to improve quality across all product offerings and customer experiences, working closely with Event Production to develop best-in-class offerings.

• Master internal workflow processes and proprietary Inventory Management System(s), including data analytics models and overall reporting cadences.

• Collaborate with Digital Technology and Sales & Marketing teams to develop eCommerce solutions and sales strategies for product offerings.

• Establish operational accountability through checklists, quality assurance tests, and project management for the Product team, sharing best practices across workstreams.

• Maintain a customer-first approach by viewing the entire event ecosystem through the lens of the customer journey.

Qualifications:

• Bachelor’s Degree in Hospitality, Sports Management, Marketing, Business, or a related field, or equivalent experience preferred.

• Extensive experience with ticket inventory management, seating charts, venue capacities, and policies, preferably within major sporting events.

• Minimum of 5+ years in a management position, preferably in the travel and hospitality industry related to major sporting events.<