Technical Account Manager (Field Engineer)

Job Title: Technical Account Manager (Field Engineer)

Location: Northern VA

At REDLattice, we're redefining the rules of the cyber game. Our mission goes beyond just protecting critical infrastructure—we're boldly exploring cyber strategies that give our nation the upper hand in securing its digital frontier. With cutting-edge tech and brilliant minds, we stay ahead of the curve, identifying and neutralizing threats before they strike. In the fast-paced world of cybersecurity, REDLattice is your innovative partner, using creativity and expertise to outsmart adversaries and keep the digital world safe and sound.

We are driven by impactful and innovative projects that contribute directly to safeguarding our country's critical infrastructure. Our teams are engaged in advanced vulnerability analysis and solutions that meet the complex demands of our mission. With offices in Northern Virginia and Melbourne, Florida, we are expanding rapidly to support the evolving needs of our customers and partners.

Job Description: RED Lattice is seeking a talented and motivated Technical Account Manager to join our elite team of cybersecurity professionals to solve real-time cyber challenges. Looking for individuals who enjoy working on a mission-focused team that works very closely with our end users.

In this role you will have the opportunity to solve incredibly complex and satisfying technological challenges and join us on our journey to engineer a safer future!

We look for candidates who are:

• Passionate: care deeply about the technology challenges, strive for excellence, are determined to make a meaningful impact
• Curious: learn rapidly and eagerly; ask “why?” and “what if?” a lot
• Innovative: think creatively, challenge the prevailing assumptions, create new ideas
• Collaborative: understand that genuinely great achievements come from great teamwork, enjoy collaborating with others and eager to share the journey with us

The candidates’ responsibilities shall cover the following areas:

• Maintain customer deployed network infrastructure (Linux servers, network services, VPN’s, ESXi servers, security solutions, monitoring, etc.)
• Implement security policies on endpoints and servers by using the most advanced technology and solutions on the market
• Perform basic software troubleshooting and diagnostics
• Serve as the point of contact for unresolved problems from the Help Desk or NOC
• Install hardware and software including operating system patches
• Responsible for providing computer hardware, software and network technical support to end-users remotely or on-site
• Work directly with clients on new or existing issues, and when necessary, escalating to the relevant teams (bugs, feature requests, or other technical issues)
• Maintaining a good working relationship with the other teams (Infrastructure, R&D, etc.)

Successful candidates’ requirements:

• Prior experience in an intelligence collection mission is preferred
• Must be familiar with troubleshooting techniques for a wide range of electronic communications components for cellular and digital systems in order to isolate and resolve faults
• Must possess excellent customer presentation skills and exceptional communication and interpersonal skills for direct dealing with the customer, contractor partners, and sub-contractors
• Deep understanding of IP and cellular networks with hands on experience in multi-layered and scalable systems
• Proven experience as a System Administrator in a mission critical environment