Strategic Finance and Business Operations Manager

About Citizen

Citizen is the #1 public safety app in the US, used by over 15 million people across 60+ U.S. cities to stay safe and informed in real time. Every alert is sourced directly from verified 911 data or live user reports. People have used Citizen to evacuate from fires, recover missing children, and get emergency help in under two minutes.

We offer two core products:

• Citizen (free): Real-time alerts, live incident maps, and community broadcasts

• Premium ($20/mo): Connects users 24/7 to a trained safety agent who can track them, contact emergency services, and alert loved ones

Our mission is simple: Protect the World. We're building the first global safety network where people protect each other — instantly and transparently. We've raised $100M+ from Founders Fund, 8VC, and Greycroft, and we're hiring builders who want to work on problems that matter.

About the Role

We’re looking for a Strategic Finance and Business Operations Manager to be a key driver of Citizen’s financial and operational health. This role combines financial planning, investor relations, strategic projects, and cross-functional business operations. You’ll partner closely with leadership to ensure Citizen is running efficiently, positioned for growth, and prepared for investor-facing moments.

This is a hands-on, high-impact role — ideal for someone who thrives on wearing multiple hats, enjoys diving into both numbers and processes, and wants to help scale a mission-driven company.

Key Responsibilities

Financial Strategy & Modeling

• Lead annual budgeting and rolling forecasts, turning historical and functional inputs into actionable financial plans.

• Build and maintain models to evaluate performance, pricing, retention, and expansion strategies.

• Monitor key business metrics (e.g. revenue, CAC, margin, unit economics) and generate insights for leadership and board discussions.

Investor Relations & Due Diligence

• Own investor-facing materials, including board decks, KPI dashboards, and fundraising collateral.

• Maintain the investor data room and ensure documentation is current and audit-ready.

• Support due diligence by managing information flow and coordinating with internal stakeholders.

Strategic Planning & Operations

• Partner with the leadership team to define company goals, KPIs, and strategic roadmaps.

• Translate high-level strategy into operating plans that align and activate cross-functional teams.

• Lead high-impact initiatives from idea through execution — including business cases, rollout, and performance tracking.

Legal, Risk & Compliance (Generalist Scope)

• Act as the first point of contact for basic legal and contract questions; escalate to counsel as needed.

• Manage compliance docs (e.g., privacy policy, TOS) in partnership with legal.

• Oversee corporate insurance processes and manage low-risk claims when needed.

Accounts Payable & Spend Management

• Build scalable processes for vendor onboarding, invoice review, approvals, and payments.

• Track spending trends to identify cost-saving opportunities and improve vendor relationships.

• Ensure financial control compliance and alignment with contracts.

Special Projects

• Drive cross-functional projects like market expansion, new product rollouts, or strategic partnerships.

• Conduct strategic diligence, including TAM sizing, customer segmentation, and competitor landscape mapping.

• Provide data-driven insights that inform leadership, product, and GTM decisions.

Qualifications & Skills

Required:

• 5–8+ years of experience in consulting, investment banking, business operations, FP&A, strategy or related roles

• Strong financial modeling and analytical skills (Excel, Sheets, etc.)

• Experience building executive- and board-level materials

• Comfort with legal/compliance workflows and contracts (no JD required)

• Experience leading cross-functional projects end-to-end

• Excellent written and verbal communication skills

• Experience in early- or growth-stage startups is a plus

Preferred (Nice-to-Have):

• Experience working closely with executive leadership on company-wide goal setting, planning cycles, or OKR frameworks

• Pri