Meetings Technical Services Sr. Manager

Job Summary:

We are seeking a tech-savvy, customer-focused Meetings Technical Services Senior Manager to join our Engineering & IT team. In this role, you will be the go-to expert for planning and executing the hybrid components and technical support for conferences and meetings.  You’ll leverage your expertise in IT and audio-visual production to coordinate with internal teams and external vendors. You will be responsible for ensuring that our collaboration tools, venues, technicians, and conference rooms, meet business needs and support a seamless global hybrid work environment.

Key Responsibilities & Duties:

●      Lead the planning and execution of the hybrid component of meetings and conferences.

●      Manage meeting technology projects from concept through completion.

●      Stay up to date on emerging meeting technologies and best practices.

●      Recommend and lead technical implementations for continuous service improvement.

●      Ensure reliable performance and life cycle management of hardware and AV systems that are part of the ICANN Meetings shipment, hybrid meeting kits, and global conference rooms.

●      Coordinate with contractors and vendors, including training and oversight.

●      Act as lead Meeting Technical Services (MTS) technician for assigned events and meetings.

●      Work within rigid deadlines to produce and support ICANN meetings.

●      Make correct decisions in the high-pressure situations presented by live broadcast events.

●      Provide administration and tech support for MTS managed platforms.

●      Manage the design and implementation of ICANN office conference room technology.

●      Research, identify and implement appropriate Project Management Methodologies, Policies and Procedures.

●      Implement redundancy plans for team resources and event platforms managed by MTS.

●      Direct the preparation of business cases which clearly identify Project Scope, Objectives, Costs and Benefits.

●      Monitor execution of projects managed by MTS.

●      Manage the Development, Monitoring and Evaluation of Appropriate Project Metrics, Milestones, and Expectations.

●      Ensure adherence to Project Timelines, Budgets, Methods, Guidelines and Compliance with Applicable Laws and Regulations.

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