Senior Onboarding Delivery Instructor

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As an integral member of ServiceNow’s Global Sales Enablement team (GET), the Senior Onboarding Delivery Instructor is responsible for delivering onboarding programs for new hire sellers, sales leaders, and other go-to-market roles. Your primary responsibility is to ensure that new hire sellers are equipped with the necessary skills, knowledge, and tools to excel in their roles. You will collaborate with various departments to develop and implement effective training strategies that align with the company's sales objectives.

The role is a highly collaborative that involves working with key stakeholders in the Onboarding team, Global Sales Enablement Team, subject matter experts in the field, as well as engaging with new hires throughout their learning journey.

The role is focused on onboarding sales new hires by doing the following:

Training Delivery:

• Be the lead delivery instructor of onboarding curriculum for new hire sellers and sales leaders, covering product knowledge, sales techniques, industry insights, customer value realization, and the sales operating model
• Use various training methods like presentations, role-playing, and hands-on activities
• Deliver onboarding curriculum in both VILT and ILT settings
• Leverage expertise and empathy to be a credible facilitator and coach for new hire sellers and sales leaders
• Provide ongoing coaching and support to new hires to reinforce learning and address individual needs

Collaboration:

• Work closely with stakeholders in the Global Enablement Team and throughout the business to stay updated on new enablement offerings that train on product development, sales techniques, industry insights, and other market trends
• Collaborate with other Global Enablement Team members to design and deliver a holistic learning journey for sellers and sales leaders

Incorporate Feedback:

• Leverage surveys to gather feedback from new hire sellers and sales leaders to continuously improve and evolve onboarding content
• Collaborate with stakeholders in the Global Enablement Team and throughout the business to identify areas for improvement and tailor onboarding programs accordingly

Onboarding Documentation:

• Partner with Instructional Design team to maintain onboarding documentation, manuals, and resources for ongoing reference

Technology Integration:

• Leverage technology and e-learning platforms to enhance the onboarding experience
• Stay informed about advancements in training technologies and incorporate relevant tools into the training process

Qualifications

Our ideal candidate:

• Must reside in the Santa Clara, CA area, to support programs delivered from ServiceNow’s Santa Clara headquarters
• Thrives in a fast-paced environment, is a master communicator, can distill substantial amounts of information into simple concepts and can build effective working relationships cross-functionallyBachelors / master’s degree or equivalent
• 5+ years’ experience in enablement as a trainer or leader of