Property Manager - Retail

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

This position reports to the General Manager and manages the day-to-day shopping center operations, including security, maintenance/janitorial functions, tenant/shopping center construction, producing maximum results and best value assuring a comfortable, clean, safe environment for retailers and customers while increasing the value of the center. Responsibilities include, but are not limited to: 

 

• Direct activities of various operations departments and/or contractors to maintain/improve the physical appearance and functional capability of the property.

• Supervise staff in the overall maintenance and security of the shopping center.

• Ensure implementation of and on-going training and compliance with Risk Management, Emergency Preparedness, Environmental Programs, Preventive Maintenance and other programs as developed and/or assigned by General Manager.

• Maintain ethical, professional, and courteous relations with contractors and tenants.

• Inspect property on a regular basis, noting and implementing correction of all deficiencies.

• Identify opportunities for greater efficiency and productivity, research and recommend alternative actions as appropriate.

• Weekly status reports with General Manager.

• Collaborate on market leading events and activities to ensure one of the most experiential environments in the industry.

• Collaborate on specialty leasing events and activations to ensure alignment with the financial goals of ownership.

• Cultivate relationships across departments and business functions in order to foster effective teamwork.

• Assume additional responsibilities as delegated by General Manager.

• Work closely with center architect and subsequently as tenant coordinator as it relates to tenant construction, major repairs, and capital improvements.

• Review fully executed lease documents with leasing to understand scope of tenant and landlord work, ensuring that lease agreement parameters are followed.

• Maintain detailed construction files for all construction projects.

• Provide primary liaison services between tenants, contractors, architects, inspectors, and local officials.

• Ensure that construction projects remain on schedule and that tenants are open for business and operational as per the lease agreement.

• Assist management with the annual expense budget for all operating departments resulting in annual expenditures at or less than budgeted.

• Maintain and competitively bid service contracts.

• Ensure expenditures are charged appropriately.

• Input and suggest items for annual operating and capital budgets, securing bids as requested.

• Assist in managing fiscal activities of the property including, but not limited to financial planning, development of budget and owner relations.

• Develop, recommend, and implement operations programs that contribute to overall profitability, safety, and productivity of the shopping center.

• Participate in the development and implementation of the annual goals and objectives

• Provide effective and regular communication with retailers throughout the property, contracted service providers and other property functions.

• Maintain a professional, collaborative, cooperative and service-oriented relationship with employees, tenants, and contractors.

• Assist in responding to tenant and customer inquiries, complaints, or suggestions

• Effectively communicate with tenants shopping center policies and procedures and notify tenants when not in compliance.

• Perform as a team member with all employees.

• Comply with all company and regional policies.

Qualifications

Minimum Requirements include:

 

• Bachelor’s degree in business administration or related field from an accredited institution.

• Three or more years of mixed-use management experience with an emphasis in retail.

• P&L responsibility and budgetary experience required.

• Interact with employees, visitors and contractors with poise and diplomacy.

• Ability to maintain a calm demeanor in em