Restaurant Waitstaff

Salary Range $22.03 - $27.54*

Job Description:

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE: 

As a Restaurant Server, you are the face of the Neiman Marcus dining experience. You will deliver warm, sophisticated hospitality by combining deep menu knowledge with flawless table service. Your ability to multitask with grace ensures every guest enjoys a premium, memorable meal that reflects our luxury brand standards. 

WHAT YOU WILL DO:

Luxury Guest Service & Order Execution

• Gracious Hospitality: Managing table pacing and interacting with guests in a highly attentive, professional, and sophisticated manner.

• Epicurean Expertise: Utilizes a comprehensive knowledge of the food menu, including preparation methods, ingredients, and culinary terminology to describe dishes, articulate daily specials, and handle dietary restrictions.

• Beverage Craft & Pairing: Leverages a strong foundational knowledge of premium wine, beer, and spirits to offer tailored pairings and execute flawless technical beverage service procedures.

Station Operations & Maintenance

• Service Readiness: Executes all pre-shift, post-shift, daily, and weekly side-work duties as assigned by the management team.

• Table Settings: Follows strict brand guidelines regarding the proper order of service, ensuring correct placement of fine china, luxury glassware, and flatware based on the kitchen ticket.

• Upkeep: Cleans, sanitizes, and maintains server workstations and active dining areas to guarantee a spotless floor environment.

• Physical Setup: Assists with the physical mechanics of the dining room when necessary, safely moving or lifting service objects (e.g., tables, chairs, and highchairs).

Financial Oversight & Professional Standards

• Financial Integrity: Adheres strictly to established accounting procedures for all guest transactions, accurately managing split checks and all authorized payment methods within the POS system.

• Team Synergy: Actively participates in daily pre-shift meetings to review daily covers, VIP reservations, and culinary updates.

• Luxury Standards: Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally groomed hair and nails to eliminate any risk of food contamination.

Schedule & Shift Integrity

• Arrives to the workstation on time, fully dressed in proper uniform, and prepared to work with the tools necessary to perform daily duties.

• Exercises absolute integrity with scheduling by punching in/out accurately for all shifts and coordinating timed meal breaks seamlessly with the floor team.

• Follows established restaurant procedures for any schedule or shift changes, and coordinates all time-off requests proactively with management, placing the operational needs of the restaurant first.

WHAT YOU WILL BRING:

• High School Diploma or GED preferred.

• Proven experience in a high-end, premium, or upscale food and beverage environment following strict table service guidelines.

• Service Mastery: Thorough knowledge of upscale order of service guidelines, fine dining table setups, and common culinary and beverage terminology.

• Interpersonal Excellence: Exceptional customer service and problem-solving skills, with a natural ability to interface graciously with a premium clientele.

• Attributes: Self-motivated, highly organized, detail-oriented, and a strong champion of a collaborative "win together" team culture.

• Physical Requirements: Role r