Product Management Associate Director

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

 

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee

 

The Impact you will have in this role:

The Product Management, Associate Director, working closely with Technology, Client Operations, Finance, Client Relationship, etc., will support the Product Management leadership of the Client Interfaces platform on all facets of the product lifecycle management, including defining the strategy and OKRs, capturing the voice of the industry and clients, developing the critical initiatives and product roadmap, overseeing their implementation and the go-to-market strategy. The Product Management, Associate Director, will also support the business management of the platform by ensuring operational excellence and continuous improvement with focus on client experience and satisfaction, financial optimization, and risk management. 

The ideal candidate is a sharp and fast learner who possess exceptional communication, analytical, organizational, presentation, and interpersonal skills. They balance big-picture thinking with meticulous execution, bringing clarity, structure, and momentum to complex platform initiatives. Deeply customer-centric and highly motivated, they thrive in fast-paced, cross-functional environments where curiosity, collaboration, and a strong sense of ownership drive meaningful results. 

 

Your Primary Responsibilities:

Provide transparency on the overall business value of the platform by developing and maintaining clear and regular reporting on the platform’s roadmap, OKRs, KPIs, and financials to inform data-driven decision-making. 

Ensure alignment between customers’ book of work and OKRs with the Product roadmap by leading cross-functional planning, tracking progress, and identifying gaps or dependencies. 

Improve Platform Management operating model and governance, including policies and procedures. 

Support the development and execution of the product lifecycle management process for the platform. This includes but is not limited to: 

Work closely with internal and external customers to identify gaps/opportunities and identify solutions to address these :

• Road test those solutions with internal and external clients to make sure the solutions work for them 
• Help shape product direction by prioritizing features based while keeping partners informed and aligned throughout the process. 
• Support other members of the delivery team as the onsite voice of the customer, resolving queries as they are raised 
• Partner with internal customers to bring platform to market. 
• Manage the day-to-day operations and performance of the platform and find opportunities for improvement in client experience / satisfaction, efficiency, and risk reduction.
• Experience in driving process improvement and operational excellence

 

Qualifications:

• Bachelor's degree preferred or equivalent experience 
• Minimum of 8 years of related experience 
• Results driven individual with proven experience in matrix leadership skills 
• Strong interpersonal skills and the ability to collaborate with cross-functional team