VMI Account Specialist

Job-ID: 16404; Location(s): Broomfield, CO 

 

Job Description Summary

The VMI Account Specialist will be responsible for supporting the daily operations of VMI (vendor managed inventory) which includes, but is not limited to, ensuring delivery of excellent account management through fast and accurate processing of orders, timely communication to customers and resolving issues.  Other responsibilities include participation in projects and continuous improvement activities to support Viega’s strategic growth initiatives.

 

What You'll Do:

Account Ownership 

• Communicate continuous improvement opportunities to streamline daily operations
• Provide data analysis and reporting as needed
• Responsible for resolving product activity errors daily for assigned accounts 
• Complete Order Point Management weekly (Monday) for assigned accounts.
• Develop and maintain creative solutions to support customer inventory strategies 
• Advocate on the customer’s behalf regarding Salesforce cases 
• Provides timely responses to customer as defined in expectations

Daily Order Processing

• Responsible for processing and communicating daily orders to customer in a timely manner per department expectations
• Maintain confidentiality related to customer accounts
• Self-driven to proactively identify and implement continuous improvement opportunities and tools to support a positive customer experience, and provide scalable solutions
• Facilitate ongoing communication/collaboration between customers, internal departments and/or VMI vendor to achieve order quality, improvements, and high level of customer satisfaction
• Maintain customer account information 

Project Support

• Provide support towards streamlining VMI processes and activities to meet/exceed departmental goals

Reporting and Metrics

• Assist with reporting and metrics as required and/or assigned

Other

• Attends meetings as required and/or assigned.
• Performs other duties as required and/or assigned
• Will be required to travel up to 10% of the time.

 

What We're Looking For:

Knowledge, Skills and Abilities

• Strong working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Outlook; SAP, and MRP
• Knowledge and understanding of Supply Chain processes
• Knowledge and experience with replenishment tools and applications
• Strong analytical skills and attention to detail
• Strong decision making and problem-solving skills
• Ability to be self-motivated, working with minimal supervision
• Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department
• Ability to adhere to the highest standards of quality while continually performing at the highest possible level
• Continuous improvement oriented
• Ability to handle difficult situations and determine appropriate resolution
• Works well in a highly collaborative team environment
• Ability to multi-task and prioritize workload
• Excellent customer service skills
• Strong interpersonal, written, and oral communication skills

Education, Certification/License & Work Experience

• BA or BS in math, business, supply chain or related discipline

AND

• 3-5 years of experience in inventory, supply chain management and customer service with focus on account management
• General knowledge with SAP material management preferred

OR

• 5 years of related work experience in inventory, supply chain management and customer service with focus on account management
• Equivalent combinations of educa