Dispensary Associate

Requisition ID:  20588 

Remote Work Available: No 

Job Title: Dispensary Associate-Part-time

Department: Retail 

Reports To: General Manager 

FLSA Status: Regular Non-Exempt 

Pay Rate: $14.25 per hour

Position Summary: 

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience. 

KEY DUTIES AND RESPONSIBILITIES: 

• Provide exceptional customer service to customers, guests, and coworkers. 

• Provide empathy and compassion to patients. 

• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge. 

• Assist Managers and Shift Supervisors with returns in accordance with company policy. 

• Prepare and process patient orders in a timely and efficient manner. 

• Follow Trulieve Policies and Procedures. 

• Work directly with the leader on duty to enhance the customer experience. 

• Assist customers with any product or device issues. 

• Work with leadership and management to find solutions to customer issues. 

• Document customer issues and concerns on the customer's profile. 

• Maintain a clean and well-stocked workstation throughout the shift. 

• Any other task(s) as assigned by Management. 

*Employees MAY be required to perform additional team tasks on an as needed basis. Please let us know if there are any issues performing additional duties within some of the crossover job descriptions below.* 

ADDITIONAL RESPONSIBILITIES AS DELIVERY ASSOCIATE AS NEEDED: 

• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role 

• Follow all Trulieve Policies and Procedures as delivery associate 

ADDITIONAL RESPONSIBILITIES AS ONLINE SUPPORT: 

• Assist with processing all online orders, including deliveries, in a 2-hour timeframe. 

SKILLS AND QUALIFICATIONS 

• High-school diploma or equivalent and experience in the field or in a similar field. 

• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV). 

• Prior experience, preferably in retail and/or customer service area is a plus. 

• Must have prior cash handling experience. 

• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels. 

• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form. 

• Must be able to work effectively without supervision and in a team environment. 

• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.