Desktop Support Technician L2 DE

<span id="spandesc"><span> </span> As an <b>Onsite IT Support Specialist</b>, you’ll play a vital role in ensuring a seamless IT experience for our client’s workforce. This position combines technical troubleshooting with customer interaction, providing you the chance to excel in both IT support and client engagement.<br/><p><br/></p><b>Key Responsibilities</b><br/><ul><li>Provide onsite and remote IT support for incidents, service requests, and general queries.<br/></li><li>Deploy, configure, and maintain hardware, including PCs, laptops, Cisco phones, and mobile devices.<br/></li><li>Roll out workplace software and applications, ensuring quality control.<br/></li><li>Serve as a liaison between IT Operations, customers, and third-party providers.<br/></li><li>Conduct inventory and asset management of IT hardware.<br/></li><li>Escalate critical incidents to senior managers and provide customized reporting as needed.<br/></li><li>Support Cisco devices, Surface Hubs, and other workplace tools.<br/></li></ul><br/></span><br/><span id="spanreq"><h3>Requirements</h3><ul> </ul> <ul> </ul><ul><li><p><b>Technical</b>:<br/></p><ul><li>3+ years of experience in IT Desktop Support.<br/></li><li>Proficiency with Microsoft Office 365, Windows 10, Visio, and Active Directory.<br/></li><li>Basic understanding of IT security, networking, and Azure Intune.<br/></li><li>Familiarity with ITIL processes and Cisco devices.<br/></li></ul></li><li><p><b>Behavioral</b>:<br/></p><ul><li>Target-driven, proactive, and solution-oriented.<br/></li><li>Strong communication skills in <b>German (B2 or higher)</b> and <b>English (B2 or higher)</b>.<br/></li></ul></li></ul><p><b>Qualifications</b><br/></p><ul><li>Diploma in IT or A+/N+ certification.<br/></li><li>Basic knowledge of device server management and VPN solutions.<br/></li></ul><p><br/></p><p></p><br/></span><br/><span id="spanben"><h3>Benefits</h3><p><b>Take the Next Step in Your IT Career</b><br/></p>This is your chance to work on-site at a global financial leader, supporting critical IT infrastructure and ensuring a smooth, tech-enabled workplace for a highly professional environment. Join Excis Compliance and make a tangible impact while working with a renowned client.<br/><p><br/></p><p>Apply today to be part of a company that values your skills and invests in your future!<br/></p><b>Onboarding Target</b>: February 2025<br/><br/></span><br/>