Senior Manager, Outlets and Donation Centers

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The Senior Manager, Outlets & Donation Centers is responsible for the strategic and operational oversight of Goodwill’s outlet stores and donation center network. This role ensures the execution of high-performing retail and donation collection operations aligned with organizational goals. The Senior Manager of Outlets and Donation Centers drives revenue and donation volume, optimizes operational processes, and supports a mission-driven customer and donor experience.

Duties will also include but are not limited to:

• Provide day-to-day leadership and oversight for all outlet store and donation center operations.
• Lead, mentor, and develop a team of store managers, assistant managers, and donation center supervisors to drive the operational and financial performance of the assigned locations, as well as the assigned team members.
• Accountable for achieving revenue, donation, and expense targets across assigned locations.
• Champion a customer and donor-centric culture across all locations.
• Adhere to and promote the policies and standards of Goodwill of SWPA, the business unit and training site.

Travel: This position requires occasional travel, and the individual must be willing to travel as needed. 

QUALIFICATIONS: 

• Bachelor's degree AND 2 years of related experience
  • Ability to lead, motivate and manage a diverse team, with the ability to manage tight deadlines; Proficiency with Microsoft office applications as well as using internet tools and resources; Established history of driving a consistent customer-centric culture, meeting or exceeding financial metrics in a retail environment, ability to interpret KPI’s and perform root-cause analyses to course-correct performance
• Associate's degree AND 3 years related experience as described above
• High school diploma AND 4 years related experience as described above

External Hiring Range: $64,000-$72,500/year 

 REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS: 

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)