Southwest Care Center employees can answer yes to these 3 questions: 

1. Do you want to make a difference? 
2. Do you believe everyone is entitled to quality healthcare? 
3. Do you desire to serve the underserved in your community? 

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. 

Southwest Care Center is currently seeking an experienced full-time Director of Clinical & Quality Outcomes. This position supports all SCC locations in Santa Fe and Albuquerque; therefore, candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed. 
  

Position Details: 

Reporting to the Chief Medical Officer, the Director of Clinical & Quality Outcomes position provides leadership and expertise in the management and execution of quality patient care, population health, and regulatory compliance initiatives across the organization. This role is responsible for overseeing key committees and driving performance improvement strategies to enhance patient outcomes, experience, and safety, while ensuring that all clinical and operational functions align with strategic goals.  

The position further serves as a subject matter expert, offering guidance on patient safety, risk management, and regulatory preparedness, including the development of policies and procedures to maintain continuous readiness for accreditation and compliance standards such as HRSA, PCMH, and DOH.  

Additionally, the role includes managing clinical and administrative support services, overseeing team development, and contributing to the fiscal and operational planning of the department. Through collaboration with multiple departments, the position ensures effective management of chronic conditions, preventative care, and population health campaigns. This role also acts as a liaison between staff, executive leadership, and external entities, including attorneys for litigation-related matters, while promoting innovation and continuous improvement within the organization.  

Position responsibilities include but not limited to: 

• Leads and manages objectives and outcomes associated with committees related to quality, population health, and regulatory compliance.  

• Acts as a resource and subject matter expert in the development and implementation of organization-wide performance improvement initiatives to improve patient outcomes, experience, and safety. Works collaboratively with all departments to ensure strategic goals and outcomes are met.  

• Consult with key stakeholders on patient safety activities by being a subject matter expert, identifying threats and hazards, conducting risk assessments, and implementing mea