Automotive Service Coordinator

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full timeHourly

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG) 

You are organized, enjoy interacting with people, can problem-solve with ease and have a high attention-to-detail. Having a job that is exciting and allows you to help others is important to you.  At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Automotive Service Coordinator opportunities are all about! 

A day-in-the-life of an Automotive Service Coordinator 

As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members. 

In this role, you will also have the opportunity to: 

• Monitor dispatched calls and take action to resolve and correct service or other potential problems 

• Handle driver/customer escalations in accordance with established procedures 

• Provide explanations to customers and reports / document service issues 

• Close service requests using company electronic dispatching system  

• Accept payment from members / customers, when necessary  

• Reconcile and resolve rudimentary payment issues and maintain related records and files 

• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required 

• Ensure proper maintenance of tow trucks, service vehicles and equipment 

• Assist coworkers and less-tenured dispatchers, as necessary 

How we reward our employees: 

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

• Hourly rates starting at $25.00/hr. Pay rate will be determined based on experience and may exceed starting rate. 

• Overtime earning potential at time and a half the hourly wage 

• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am 

• $250 Quarterly Perfect Attendance bonus 

• Fully paid training 

• Medical, dental and vision benefits 

• 401k with employer match 

• Paid parental leave and adoption assistance  

• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays 

• Paid volunteer day annually 

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities 

• AAA Membership  

• Discounts, perks, rewards and much more 

We are looking for candidates who: 

Required Qualifications: 

Education 

• Have a high school diploma or equivalent (GED) 

• Possess a valid state driver’s license with minimal driving infractions / incidents  

• Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing) 

• If employed in Illinois, have a valid Illinois C-Non CDL driver’s license 

Experience 

• Prior tow truck or other related driving experience