Certified Medical Assistant - Neurology

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Certified/Registered Medical Assistant’s (C/RMA) Or Medical Assistant’s primary responsibility is to assist in the delivery of health care management for the practice. This will include actively participating and supporting primary clinical teams. The C/RMA is a professional member of the interdisciplinary team and consistently demonstrates and promotes the values of the organization. The C/RMA will work with and receive supervision from the practice manager, physicians, nurse practitioners and physician assistants.

JOB DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Actively participates in maintaining and/or improving quality improvement initiatives.

Effectively manages the scheduling of appointments and tracking of referrals.

Opens and closes office as required.

Assists in capturing patient demographic information.

 Actively participates in department activities. To include:

• Attends departmental meetings.
• Actively participates as a team member in resolution of problems as they are identified.
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration.

Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with physician, nurse practitioner or physician assistant.

Completes pre-charting of all value based pieces up to 5 days prior to patient’s appointment. Send messages to the Care Team, when warranted.

Responsible for prepping patients for their examination and escorting them into the exam room. Preparation includes:

• Height, weight and vital signs
• Update medication list
• Update allergies in record
• Update personal, family and social history
• Inquire about smoking status
• Obtains the reason for the visit

Provides other patient care services as needed/directed:

• Keeps exam rooms clean
• Maintaining clinical supplies in exam rooms
• Cleans and autoclaves contaminated instruments
• Gives injections or immunizations; within State approved scope of practice
• Phlebotomy
• Pulmonary Functions/Nebulizer
• EKG
• OB/GYN exams assist as needed

.

Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.

Maintains:

• Vaccine Temp Logs
• Inventory and ordering of medical supplies (ie: vaccines, medications).
• Disposing of expired sample medication
• Stocking rooms to set par levels

As appropriate:

• Assists with scheduling outpatient testing
• Pre-certifying patients for procedures and referral processing
• Responds to patient communications within practice guidelines.
• Refill medications per practice protocol.
• Provides patients with information relating to their visit (info packets, vaccine advisory sheets, etc)

Communicates and coordinates with providers or Care Coordinators regarding:

• Hospital discharge
• ED visits
• Consulting physicians
• Community resources
• Disease management
• Patient self-management
• Patient and/or family education on chronic conditions
• Individualized patient care plan
• Follow-up contact with patient as indicated to ensure compliance with

recommendations, medications, labs or other testing as well as specialist visits.

Reviews in-basket clinical pool messages and complete necessary information in order to clear the message.

Maintains referral work que and update notes in order to communicate with other departments.

Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. 

Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).  

Demonstrates Performance Improvement in th