Asset Retrieval Consultant I

Working Location: PENNSYLVANIA, CENTER VALLEY 

Workplace Flexibility: Hybrid

 

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose: 

 

Patient Focus, Integrity, Innovation, Impact and Empathy. 

 

Learn more about Life at Olympus.

 

 

Job Description

This position interacts directly with internal and external customers to track and maintain all transactions for the Central Loaner and the Onsite Loaner Programs to ensure the timely return of Olympus assets. The position also works proactively with colleagues in the National Service Centers to research and validate repair transactions associated with loaner events.

Job Duties

• Liaise with internal and external customers to ensure the timely return of Olympus loaner assets. 
• Perform invoicing for use and non-return or execute approved credit transactions related to Repair asset retrieval. 
• Perform credit / rebill transactions related to financial reconciliation functions executed by Customer Solutions. 
• Use business applications (SAP/Datasweep) to review document and correspond with internal / external customers regarding loaner retrieval activities. 
• Maintain daily reporting related to retrieval activities. 
• Monitor the Loaner Retrieval mailbox and respond to customer inquirers within 48 hours in assigned areas.
• Engage and maintain open communication with Olympus Sales personnel and Field Support staff in order to address customer concerns related to retrieval activities. 
• Escalate to management when requests are outside process. 
• Maintain acceptable standards for attendance and work overtime as needed. 
• Perform all other duties as assigned.

Job Qualifications

Required:

• Associates Degree preferred; High School Diploma required.
• Minimum of one-year customer service, collections or asset retrieval experience required.
• Must be self-motivated with exceptional organization skills and the ability to prioritize and manage tasks independently.
• Very good customer service skills.
• Strong written and verbal communication skills
• Ability to multitask in a fast paced environment using multiple programs while maintaining accuracy.
• Working knowledge of Microsoft Office software (Excel and Word).
• Able to interact with a wide range of internal and external customers 
• Overtime as required

Why join Olympus?

 

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

 

Equitable Offerings you can count on:

 

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**