Regional Service Manager - East Coast, US

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Job Description

The Regional Service Manager will cultivate a growth mindset and play an important role in enabling the team to be at their best. You will enhance the TOMRA brand and promote a safety-first culture throughout the company, our customers and our industry. 

This is a rare and exciting opportunity for a forward thinking, dynamic and experienced Service Manager to lead service activities in our East Coast region and ensure the department is efficient, profitable and customer focused.

Our desired locations for this position include Chatlotte, Atlanta and Chicago however we are open to other locations on the East Coast. Relocation options are available for the successful candidate. 

Key responsibilities

Drive for Achievement   

• Set the KPI targets in close cooperation with Service Director Americas, in line with the TOMRA Food Strategy Plan  
• Delivering and achieve the agreed results and drive the performance to affect significant improvement in company target the performance objectives e.g. by monitoring (monthly) revenue information  
• Develop and coach employees though quarterly MBO and annual performance reviews  

Efficiency   

• Ensuring successes are repeated and best practice spread for operational excellence
• Ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements
• Ensure accurate recording of parts and service times and invoicing in the Service Department/local hubs

Customer Service   

• Improve on the quality of TOMRA Food commitment to customer service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship as well as best practice in customer handling and communication

Financial and Business Management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success
• Accurately plan and forecast the assigned business to include performance, resources and finances

People Management & Communication 

• Manage performance, career and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Develops productive relationships and maintain an atmosphere of trust
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration
• Promotes a culture of feedback to ensure understanding

Qualifications

Required Skills/Abilities

Leading Others:  

• Skilled in developing team members and fostering a culture of continuous learning
• Ability to empower and delegate appropriately, fostering autonomy and accountability within the team
• Possess leadership and coaching attributes, enabling the ability to lead and develop a team
• Excellent communication skills, both spoken and written, with proficiency in English
• Facilitate effective interactions with team members, clients, and stakeholders. 

Education

• Bachelor’s degree (electrical, mechanical, or electro-mechanical)  

Experience

• Minimum of 5 years of experience; or equivalent combination of education and experience 
• Skills in applying and using knowledge in a management position
• Being self-motivated and having the proven capacity to fully complete tasks
• Ability to organize clerical work, administration, control systems and financial resources
• Leadership and coaching attributes
• Technical, Professional and Engineering qualifications