Technical Analyst - NOC - Cox

Job Title: Technical Analyst - NOC
Location: San Diego, CA
Salary: $25.00-$32.86/hr

Company Information:

In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrate & staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth! Our culture is amazing, and our employees are happy and motivated, we would love to have you join our team!

Benefits:

SRI offers W-2 employment with access to a comprehensive benefits package such as Paid Time Off, Paid Holidays, Health/Dental/Vision Insurance, 401k, HSA and others!

Salary:

This position pays an average of $30.00/hour depending on experience.

Description of Role:

The Technical Analyst - Network Operations plays a key role in supporting network change management processes within a NOC environment. This position is responsible for accurately managing Enterprise Change Request (ECR) tickets, documenting service impacting events, and ensuring the integrity of outage reporting and customer communication. The ideal candidate will have a strong foundation in telecommunications and IT infrastructure, with the ability to assess system impacts, support operational readiness, and coordinate with cross-functional teams to maintain high availability and performance standards.

Responsibilities:

• Create and disposition ECR tickets for fiber-impacting changes, ensuring completeness and accuracy

• Implement customer impact analysis and ensure service-affecting alarms and outages are properly documented

• Track and report on all tickets in the queue with monthly scorecards and performance metrics

• Collaborate with Business Analysts and technical teams to translate business needs into system requirements

• Analyze potential impacts of system changes and support solution design and implementation

• Communicate technical issues and changes clearly across internal teams and stakeholders

• Assist with QA coordination to verify successful deployment of changes and fixes

• Develop and maintain documentation, processes, and reporting tools to support network operations

Skills:

• 3-5 years of experience in telecommunications with a focus on NOC or network operations

• Solid understanding of network fundamentals, IT infrastructure, and enterprise change management

• Strong troubleshooting and diagnostic skills in a production support environment

• Excellent communication and technical documentation abilities

• Experience with ticketing systems, service-impact analysis, and operational reporting

Location: San Diego, CA, 92105