Member Relations Administrative Assistant - Lexington, KY

AAA is seeking a Member Relations Administrative Assistant to join our team in Lexington, KY at our Hamburg location!

To the qualified candidate, we offer:

• A competitive hourly rate of $19.00 per hour + Annual Merit Increase Eligibility

• Health & Life Insurance

• 2+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

The primary duties of the Assistant, Member Relations Administrative are to:

• Provides support to the leadership team by remaining aware of departmental goals, providing ongoing communication and organizing priorities to meet deadlines. Judgment and initiative are required in certain situations.

• Administers and assists team with various programs, projects and/or processes. Example:  Physical Threat documentation and follow up.  Fuze, Member Relations emails, etc.

• Assists in the preparation of administrative reports, performs difficult and/or sensitive information gathering, computes statistics, and distributes such reports to the appropriate people.

• Answers and directs incoming calls. Arranges conference calls. (as needed)

• Answers routine question inquires and forwards appropriate items to the appropriate parties if further action is required.

• Creates documents, reports, and presentations, from rough drafts, making changes in grammar, punctuation and/or spelling as needed.

• Orders office supplies and arranges for equipment maintenance.

• Need for proficiency in Microsoft Office products (including Word, PowerPoint, Excel, and Visio).

• Professionally represent the business line as needed.

• Practice and promote Shared Values amongst peers.

• Perform other related duties as assigned.

Minimum Qualifications

• High School diploma or equivalent

• 2+ years of administrative support experience preferred

• Proficient with Microsoft Office products (including Word, PowerPoint, Excel, and Visio).

• Demonstrated commitment to providing excellent customer service

• Ability to perform multiple tasks in a fast-paced environment.

• Proficient computer skills; ability to type at least 40 words per minute, knowledge of Microsoft Office applications (Typing Test Required)

• Strong problem solving, analytical and critical thinking skills

• Strong interpersonal relations skills

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Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

 

Job Category: 

Customer Service