Intern, Client Services Data Insights

Job ID: 274766
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, San Francisco, CA 94105, United States (US)
Job Type:
Position Type: Intern/Trainee
Job Function: Internship
Remote Eligible: Yes

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

THE OPPORTUNITY: 

Sephora Internships provide an inclusive and comprehensive experience that equips young professionals with the tools needed to align their passions with work. The 10-week internship program develops early career professionals by providing interns with hands-on learning, personal and professional networking opportunities, and the ability to work on projects that directly impact the business.

 

The Sephora internship program is also a prerequisite for consideration for LEAP, the cross-functional rotational program that provides on-the-job training in each of three Business Units-Supply Chain, Marketing, and Merchandising, over the course of nine months.  LEAP prepares successfully performing trainees for a full-time, entry-level role in one of the three Business Units.  Interns are invited to apply to LEAP at the beginning of the summer internship. 

 

PROGRAM DETAILS:

An inclusive and engaging experience that develops technical and professional skills through weekly virtual workshops, networking opportunities, and career panels that provide exposure to Sephora’s career growth opportunities.

 

2026 PROGRAM DATES:

• June 1 - August 14, 2026
• Working hours: 36hrs/week. Monday – Friday, PST
• June 15 – 19, 2026:  On-Site Week in San Francisco at headquarters office
• June 29 – July 3, 2026: Week off for Summer Shutdown

 

POSITION TITLE: Intern, Client Services Data Insights

 

YOUR ROLE AT SEPHORA...

As an intern in the Client Services Data Insights team, you will enhance the customer experience through AI optimization and analysis.

 

WHAT YOU WILL ACCOMPLISH:

• Analyze AI effectiveness: Evaluate the performance of Sephora's AI-powered contact management tool and identify areas for improvement.
• Refine AI guides and prompts: Ensure that the AI accurately addresses client inquiries, escalates to human agents appropriately, and follows outlined procedures.
• Utilize AI for ad hoc analyses: Use Sephora's AI-powered insights tool to uncover factors driving client contacts and evaluate the impact of agent behaviors on handle time and satisfaction.
• Develop reports: Create reports in the contact management tool to track AI performance.
• Collaborate with various departments: Work closely with different teams to enhance the Customer Service experience through AI optimization and analysis
• Demonstrate our Sephora values: Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

 

QUALIFICATIONS & EXPERIENCE:

• Strong analytical skills and attention to detail
• Passion for using technology to solve business challenges in customer service
• Ability to work collaboratively with various departments
• Excellent communication and problem-solving skills
• Familiarity with AI tools and data analysis techniques
• Abilit