Manager, Business Intelligence

The Manager, Business Intelligence within Professional Services will play a pivotal role in developing and executing a data strategy that drives actionable insights and enhances service delivery. In this role, you will oversee data analysis, reporting, and the creation of data visualization tooling to inform decision-making, while ensuring data accuracy and governance. Additionally, you will collaborate with cross-functional teams, manage BI projects, and continuously optimizing processes for financial, operational, & customer outcomes.

Responsibilities

• Lead team of analysts, data scientists, & data engineers responsible for managing business intelligence development + integration within the Professional Services organization.
• Develop, implement, & evolve business intelligence strategy in support of Professional Services organization.
• Work with key stakeholders to identify key measures + performance indicators aimed including bookings, financial, operating performance, utilization, customer satisfaction, & employee engagement.
• Drive adoption of intelligence tooling + solutions across the Professional Services organization.
• Collaborate with Professional Services leadership to establish key performance measures and enable organizational accessibility to performance data.
• Define + socialize best practices for the integration and use of intelligence processes + tooling.
• Maintain industry + market knowledge around intelligence best practices + platforms; advise + inform company of changing conditions.
• Cultivate + develop organizational talent that represent subject matter experts on Omnicell products + solutions and the value they bring to prospects + customers.
• Oversee + execute improvements aimed at the development and standardization of policies, procedures, methods, and tooling.
• Architect the PS data model in support of optimal availability, scalability, & extensibility.
• Integrate data science methods + technique into commercial forecasting + modeling efforts.
• Oversee inbound + outbound data integration development across enterprise platforms.
• Lead the standardization of analytic, dashboards, & presentation collateral.
• Collaborate with other operating + commercial divisions as required to align with overall business objectives.
• Facilitate formal and informal executive level presentations as needed.
• Other work as assigned by leadership.

Basic Qualifications

• Bachelor’s degree in computer science, statistics, mathematics, engineering, business or related field.
• Minimum three years in managerial roles supporting large, remote teams.
• Experience with data visualization tools (Power BI, Tableau, etc.).
• Programming abilities in R, Python, C#, JavaScript, or similar.
• Strong understanding of relational database structures.
• Proficient in using SQL for data querying, analysis, and script development.
• Experienced in both API and ETL data integration methodologies and establishing real-time processes.
• Exceptional analytical skills and demonstrable problem-solving and troubleshooting abilities.
• Exceptional written and verbal communication skills.
• Keen attention to detail, self-motivated, and solution oriented.
• Strong interpersonal skills and an outgoing, positive attitude.
• Ability to influence others in a matrixed environment.
• Ability to lead + motivate people and encourage teamwork.
• Thought leader able to manage change and take active leadership and make timely decisions.

 

 

Preferred Qualifications

• MBA
• Five years demonstrated experience in roles leading transformational strategies within healthcare, technology service, or consulting industries
• Experience with CRM, ERP, & services automation applications or program/portfolio management tools
• Healthcare + pharmacy industry experience

Work Conditions

• Remote based
• Customer and internal team travel as required
• Management of a remote team

Since 1992, Omnicell has been committed to transforming pharmacy