Senior Software Engineer ( Seattle/Provo)

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 

• Better together: We check our egos at the door. We work together, so we win together. 

Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at acommodations@pressganey.com Please provide your contact information and the details of your request so we can best assist you.

The primary responsibilities of this position are to lead the design, development, and delivery of complex features and projects within an AI-native engineering workflow powering our Hyperlift Stars Platform. Other responsibilities include setting technical direction, providing architectural guidance, and establishing expectations for how AI tools are applied to improve reliability, efficiency, and user value across the full lifecycle of modern data-intensive software systems. This role serves as a technical lead trusted to make sound judgment calls on system design and to guide the team toward deadlines while managing changing priorities.

Duties & Responsibilities

Designs Software Applications:

• Leads systems analysis, architectural design, and technology selection for complex features and core platform components.
• Works with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelines.
• Designs database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars Platform.
• Sets expectations for AI-native engineering practices within the team, ensuring AI tools are applied thoughtfully to improve reliability, efficiency, and user value.
• Defines and maintains test strategies across unit, integration, and system levels.
• Ensures codebase and systems comply with engineering best practices and drives process improvement initiatives.

Develops and Implements Software Applications:

• Implements backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standards.
• Leads development efforts and provides technical direction to ensure high code quality and maintainability.
• Guides the team in using AI effectively without compromising maintainability or trust in system behavior.
• Produces high-quality supporting documentation, design artifacts, and architectural decision records.
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