Superintendent

Job DetailsJob Location: 201 West 98th Street Residence - New York, NY 10025Education Level: High SchoolSalary Range: $65,000.00 - $70,000.00 SalaryJOB DESCRIPTION

 

TITLE:                             SUPERINTENDENT II & III

DEPARTMENT:                     RESIDENTIAL

REPORTS TO:               PROGRAM DIRECTOR

 

JOB SCOPE:

 

The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. Acting as the primary technical and operational authority, the Superintendent is expected to work independently, exercise sound judgment, and respond promptly and effectively to issues impacting safety, habitability, or overall building performance.  Key areas of responsibility include maintaining building systems' integrity; executing preventive maintenance; leading emergency response efforts; ensuring regulatory readiness and compliance; coordinating vendors and service providers; managing work orders and maintaining accurate documentation; and overseeing the building's daily operational and administrative control.

 

ESSENTIAL FUNCTIONS:


Building Systems Ownership


The Superintendent is responsible for maintaining and safeguarding:




Plumbing systems
Minor electrical systems (within scope)
Boiler and heating systems
PTAC/HVAC units
Fire alarm and life safety systems
Doors, locks, and hardware
Common areas and building perimeter




The Superintendent must:




Independently perform routine plumbing and minor electrical repairs
Conduct initial heating system diagnostics prior to vendor escalation
Identify system vulnerabilities and proactively address risk conditions
Prevent system failures through early detection and intervention  


Preventative Maintenance & Building Condition

Develop and maintain a structured preventative maintenance schedule
Track completion of recurring maintenance (monthly, seasonal, annual)
Conduct regular inspections of mechanical spaces, common areas, and exterior conditions
Maintain organized, code-compliant mechanical rooms
Ensure the building remains inspection-ready at all times
Identify recurring issues and implement corrective strategies
Preventative maintenance execution and building condition are primary performance metrics.


Emergency Response & On-Site Accountability


The Superintendent is responsible for emergency response within their assigned building.




This includes:
Loss of heat
Active water leaks or flooding
Electrical hazards
Fire alarm or life-safety system issues
Severe weather impacts
Critical operational disruptions




The Superintendent must:




Take immediate containment action
Assess whether on-site response is required and report when necessary
Perform initial diagnostics and stabilization efforts
Escalate appropriately to leadership and vendors
Document all actions taken




Failure to respond appropriately or timely to urgent conditions may constitute performance deficiency.  


Work Order Management & Administrative Control


The Superintendent is responsible for full ownership of the work order process, including:
Timely response to all maintenance requests
Maintaining visibility over all open and pending work orders
Prioritizing work based on safety, risk, and operational impact
Closing work orders within established timeframes
Ensuring 100% documentation completeness in closed work orders




All work orders must include:




Clear problem description, actions taken, materials used, outcome and verification, photos where required




The Superintendent must actively manage backlog and prevent accumulation of unresolved work.


Daily Operations Management & Task Prioritization


The Superintendent is responsible for managing daily building operations, including:




Structuring and planning daily workflow
Prioritizing competing demands (emergencies, work orders, vendors, inspections)
Balancing reactive and scheduled work
Coordinating access with tenants, staff, and vendors
Ensuring operational continuity throughout the day




The Superintendent must demonstrate the ability to operate independently without requiring step-by-step direction.  


 Vendor Coordination & Oversight


The Superintendent shall:




Schedule vendors efficiently and confirm access in advance
Coordinate tenant access and site readiness
Verify Certificates of Insurance (COIs) prior to work
Confirm completion and quality of vendor work
Escalate major repair recommendations to leadership
Track vendor performance and report issues




The Superintendent may not authorize major capital repairs with