Customer Service Agent

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - New Albany, 1101 Beech Rd 

Division: Solutions 
Job Posting Title: Customer Service Agent 
Time Type: Full Time

Required. <p style="margin: 9pt 0in 3pt; font-size: 10pt; font-family: 'Times New Roman', serif;"><strong><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Position Description Summary:<br></span></strong><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.</span></p> <p style="margin: 3pt 0in; text-align: justify; font-size: 10pt; font-family: 'Times New Roman', serif;"><strong><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Principal Accountabilities</span></strong><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;"> (</span><span style="font-size: 8.0pt; font-family: 'DB Office', sans-serif;">The following is intended to describe the general nature and level of work being performed.  It is not an exhaustive list of all expectations.)<strong>:</strong></span></p> <ul style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Interact with management and warehouse personnel to establish service criteria and meet customer requirements</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Follow up with customers and other departments to resolve invoice problems and discrepancies</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Accurately input into and retrieve information from the system</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Audit air bills for completeness and accuracy. Research and maintain filings of air bills</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Reconcile driver pickup and delivery manifests</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Read, decode, and decipher freight coding in order to expedite freight movement and tracking process</span></li> <li style="margin: 0in 0in 0in 0px; font-size: 10pt; font-family: 'Times New Roman', serif;"><span style="font-size: 9.0pt; font-family: 'DB Office', sans-serif;">Record damaged shipments and misrouted freight on applicable reports</span></li> </ul> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', serif;"> </p> <p style="margin: 0in; font-size: 10pt; font-family: 'Times New Roman', s