Flight Logistics Coordinator

Overview

Do you have an aviation background or a degree in a relevant aviation subject?  Are you  extremely customer focused, organized and able to be flexible with shift patterns?  Do you want to work for a growing business that offers an elite air charter service and develops their people? If so, apply now, as we are looking for a Flight Logistics Coordinator to join our Chamblee, Atlanta team.  

 

You will be office based and shifts would be 4 days x 10 hour shifts, followed by 3 days off as the norm, but these may not be consecutive.  Shifts may be morning or evening. Earliest start is 0600E and latest end is 2200E. It would be a set schedule and you will be placed based on best fit at the time of hire and will include at least one weekend day. This can be discussed further at interview.

 

You will be responsible for providing trip support to Air Partner's US Private Jets team. Delivering a seamless, elite customer experience to both external and internal customers will be the core of the role. You will encompass a variety of tasks including pre-flight logistics, current-day operations, and post-flight follow-through. The Trip Support team provides service to our clients 24/7/365.  If you love a fast paced environment that will make you think on your feet, and if you are passionate about aviation, this is your opportunity to get your foot in the door, so apply now!

Responsibilities

What you will be doing:

 

• Being responsible for overseeing all flight operations logistics starting 72 hours prior to the flights departure, throughout and post-flight
• Offering elite customer service to provide a seamless experience for internal and external customers
• Focusing, with high attention to detail on all aspects of the trip
• Confirming the details of the customer journey with suppliers and operators
• Completing a pre-flight review of crew qualifications utilizing Air Partner’s high safety standards, ensuring all company safety and compliance processes are followed
• Generating complete and timely flight briefs to the clients
• Offering precise flight following and movement notifications to clients
• Monitoring operations on the day of the flight, which requires being proactive, communicative, and solution-oriented
• Arranging / updating logistics for clients as needed, including ground transportation, catering or other specific requests
• Proactively researching potential flight issues (i.e. Weather delays / diversions, alternate airports, slot / parking / permit constraints, etc.)
• Escalating and clearly communicating any potential flight issues
• Providing accurate, complete, and concise pass down of information, ensuring all are kept apprised of details being handled and outstanding items
• Providing post flight duties including detailed documentation of capturing flight deviances, feedback and service disruptions in our case management system
• Utilizing and updating our company CRM and other flight operations systems
• Acting as an ambassador for Air Partner’s products and services
• Maintaining the client and supplier database
• Ensuring full compliance with company procedures, protocols and safety standards
• Supporting the Customer First initiative to its fullest extent

Qualifications

What we are looking for:

 

• Previous work experience or a degree in an aviation-related discipline
• General knowledge of aviation, geography, and travel logistics
• Private aviation knowledge of Part 135 operations is desired
• And understanding of the US and international charter market and regulatory environment preferred
• A determined and accountable individual with a strong work ethic
• Organization skills with the ability to prioritize in time-sensitive situations
• An elite level of attention to detail
• Customer-focus with strong interpersonal, verbal and written communication skills
• A creative, adaptable and inquisitive nature
• A solution-oriented person, with the ability to solve complex logistical puzzles daily
• A flexible and supportive team player that is strong and self-motivated in order to work independently as well
• An ability to work holidays and variable shifts as needed
• Someone calm and effective under pressure
• Strong negotiation and quantitative skills
• A passion for delivering a unique and seamless journey for clients
• An ability to promote the Air Partner culture and brand at all times
• IT literacy - proficient in Microsoft Office and an ability to quickly learn new systems
• Experience with Avinode and / or Microsoft Dynamics 365 is a plus