Customer Service Trainer

Company Description

SkillBridge Academy is a forward-focused training and brand development company committed to elevating businesses through strategic communication, innovative outreach, and modern market engagement. We empower teams and individuals with the tools they need to thrive in today's competitive landscape. Our company culture values professionalism, integrity, creativity, and continuous growth. At SkillBridge Academy, we invest in people — because people are the driving force behind every successful brand.

Job Description

We are seeking a motivated Customer Service Trainer to join our dynamic team in Minneapolis, MN. This role is ideal for someone who enjoys teaching, guiding others, and shaping skills that create exceptional customer experiences. You will be responsible for developing training sessions, coaching new hires, and ensuring that trainees are well-equipped with the tools and knowledge to deliver outstanding service.

Responsibilities

• Lead engaging customer service training sessions for new and existing staff.

• Develop and refine training materials, scripts, manuals, and performance tools.

• Evaluate participant progress and provide constructive feedback.

• Conduct skill-building workshops focusing on communication, problem-solving, and service efficiency.

• Ensure training standards are met and continuously updated.

• Collaborate with internal teams to maintain quality and alignment with company goals.

• Monitor performance metrics and prepare periodic reports.

Qualifications

• Strong communication and presentation abilities.

• Ability to teach, motivate, and inspire learners.

• Solid understanding of customer service principles and best practices.

• Organized, detail-oriented, and comfortable leading group sessions.

• Professional attitude and commitment to delivering high-quality training.

• Ability to adapt teaching style to different learning needs.

Additional Information

• Competitive salary ($47,000 – $52,000 per year).

• Professional growth and advancement opportunities within the organization.

• Supportive and collaborative work environment.

• Access to continuous training and skill-building resources.

• Stable full-time position with long-term career potential.