Service Delivery Manager- Retail Infrastructure (Nashville, TN)

Now Brewing – Service Delivery Manager – Retail Infrastructure! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Retail Infrastructure Technology (RIT) team owns the selection, installation, maintenance and associated vendor relationships for all technology deployed in 10,000+ company owned Starbucks locations across North America. 

A  Service Delivery Manager, contributes to Starbucks success providing management oversight into all aspects of supplier management including supplier selection, service delivery, financial oversight and general supplier sentiment.  This role requires the ability to have a strategic view of the organization with the ability to execute at tactical level.  Close partnership with IT, finance and business stakeholders, collaboration on fiscal planning, project auditing and operational spend will be necessary to be effective.

As a Service Delivery Manager, you will…

•  Oversight and management of vertical portfolio of work associated with one or more strategic suppliers. Owns the Service Delivery process and business outcomes for each vendor they manage.  

• Demonstrates ability to improve vendor performance, while also considering the delicate balance of vendor relationship. 

• Bridges the gaps between Retail Operations, Starbucks Technology, Finance and Sourcing to obtain balance amongst all stakeholders. 

• Monitoring of operational execution and being an escalation point for issues associated with the supplier. 

• Use data and analytics to suggest new and/or revised targets that improves performance, without solely relying on historic performance, contractual obligations, or industry norms 

• Advances performance through thoughtful contract changes. Understands the contract lifecycle and prepares for future renewals. Is expected to help manage contract changes. 

• Advocating support requirements for retail infrastructure, helpdesk, and Starbucks retail operations points of view. This will include service design and selection, implementation, sustainment, and continuo