Sr. Manager, Sales Solutions Engineer - Paze

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Manager, Sales Solutions Engineer provides technical and functional support and segment expertise for sales channel engagements. It requires blending technical expertise with strategic sales skills to deliver innovative payment solutions by leveraging knowledge of payment technologies, regulatory requirements, and integration best practices. The Sr. Manager, Sales Solutions Engineer manages the technical conduit between the Sales team and clients during both pre-sales and post-sales to effectively deliver products that meet the clients’ needs. This position is also a communications channel between the observable market trends and the Product team.   This is a manager role responsible for leading a team while operating in start-up mode to help scale Paze acceptance.  

Essential Functions  

• Builds strong relationships with internal teams, external partners, and merchants.  

• Partners with sales teams to identify opportunities and provide technical expertise to win business in the U.S. payments market. 

• Leverages a deep understanding of U.S. payment systems, including card networks, real-time payments, and mobile wallets, to design tailored solutions for clients. Understands the interaction between commerce platforms, payment gateways and orchestration layers, tokenization systems, and payment services providers to articulate ideal states.  

• Develops and presents payment solutions that align with client needs and integrate seamlessly with ecommerce platforms and the Paze digital wallet. 

• Conducts technical presentations, workshops, and demonstrations to educate clients on payment workflows, compliance requirements, and system capabilities. 

• Creates comprehensive solution documentation, technical guides, and proposals tailored to client use cases. 

• Defines, monitors and reviews the sales solutions engineering objectives to ensure alignment with business goals and to ensure success of the operation. 

• Is involved in developing and executing policies and procedures that affect the sales solutions engineering operations.   

• Works with senior leadership to develop action plans to support the rapid growth of the Paze organization. 

• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained. 

• Provides effective leadership in developing highly engaged, high-performance teams.  

• Ability to collaborate and communicate effectively in a fast-paced, dynamic, and hyper-growth environment is a must.

Minimum Qualifications 

• Education and experience typically obtained through completion of a bachelor's degree in business, finance, engineering or other related field depending on the assigned area. 

• 10+ years of experience in solutions engineering, sales engineering, or technical consulting within the U.S. payments or fintech industry. 

• 5+ years managing a team of high performing individuals 

• Prior experience in sales or customer relationship management. 

• Proficiency with APIs, SDKs, cloud platforms, and ecommerce integrations. Familiarity with platforms such as Shopify, Magento, or Salesforce Commerce Cloud is a plus. 

• Strong understanding of U.S. payments regulations, including PCI-DSS, AML, KYC, and other compliance standards. 

• Exceptional ability to translate complex payment solutions into clear, actionable insights for technical and non-technical stakeholders. 

• Proven ability to diagnose challenges in payment systems and architect scalable solutions. 

• Track record of building relationships, influencing client decision-making, and achieving sales targets. 

• Effective interpersonal, presentation, and communication skills.