Commercial & Customer Success Coordinator

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

 

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

 

See what life is about at BCD M&E at bcdme.com/careers

 

About the Role:
As a Commercial & Customer Success Coordinator, you will play a crucial role in supporting the VP of The Collective in various sales processes and customer success activities. Your responsibilities will include financial and contract analysis, Salesforce data management, pricing strategy development, and maintaining accurate financial forecasts. You will collaborate closely with the leadership and sales teams to optimize sales processes and drive growth through effective CRM management.

You're Good At:
- Collaborating with senior leadership teams
- Developing pricing strategies based on data analysis
- Maintaining accurate financial forecasts and pipeline activity outlooks
- Designing and administering contracts and agreements
- Providing relevant reporting and analysis for strategic decision-making
- Managing Salesforce data and ensuring clean and accurate reporting
- Coordinating multiple resources and working well under pressure

You Might Also Have:
- Experience in developing and maintaining SOPs for sales processes
- Familiarity with CRM platforms like Salesforce
- Strong organizational and communication skills
- Ability to work effectively in a team setting
- Proficiency in Microsoft Outlook, PowerPoint, Excel, and Word
- Exceptional business writing and proofreading skills

This role requires someone who is detail-oriented, proactive, and able to handle multiple initiatives simultaneously. If you thrive in a collaborative environment, have a knack for data analysis, and excel in customer service, this position is perfect for you.

 

THE PERKS

 

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

 

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

 

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

 

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

 

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, vo