Become a part of our caring community and help us put health first
 

The HR Call Center Representative 3 provides centralized human resource services spanning payroll, benefits and other transactions. The HR Call Center Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

HR Call Center Representative 3 decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

A HR Call Center Representative 3 will be responsible for:

• Ensuring efficiency of service center operations
•  Handling technology and transaction processes
• Establishing standards and procedures for handling employee questions, transactions and administration of human resource programs.
•  Coordinating services with the human resource information systems, human resource program managers and technology specialists.

Use your skills to make an impact
 

Required Qualifications

• 1+ year of direct inbound call center experience
• Demonstrated direct customer service skills with the ability to multi-task
• Demonstrated strong written and verbal communication skills
• Familiarity with working in a metric driven environment
• This role is full time, Monday- Friday, 9:35- 6:05( EST)
• If selected for offer, you must live within a 1-hour commutable distance to Louisville, KY, Humana Waterside building.

Preferred Qualifications

• Associate's or Bachelor's degree in HR or a related field
• Experience using web-based human resource management systems – Workday
• Previous HR experience within a call center environment
• Bilingual in Spanish - must have the ability to effectively converse in Spanish while entering information into systems in English

Additional Information

Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
•    At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
•    Satellite, cellular and microwave connection can be used only if approved by leadership
•    Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
•    Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
•    Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a HireVue interview.  In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$44,900 - $60,200 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our ben