Assoc. Spclst , Technical Support

Job Description

We are a high-performing global team dedicated to assisting our colleagues in adopting new technology tools and integrating technological changes into their daily work. Our goal is to support our colleagues through transitions and help them embrace these changes. We prioritize a customer-centric approach and consistently strive to deliver the best possible user experience. Teamwork is essential to our success, and you will collaborate with colleagues from different geographical locations on a daily basis.

We are looking for an enthusiastic and motivated team member who is a self-starter, quick learner, and has a strong interest in technology.

In this role, you will be responsible for supporting, planning, managing, and executing communication plans globally. You will also participate in various projects to create an end-to-end user experience, including customer-focused awareness programs, communications, and marketing plans.

Responsibilities include:

• Assisting in creating and implementing marketing campaigns and communication strategies across various platforms, including social media, email newsletters, and website content for assigned projects and operations.
• Supporting the development of marketing materials, including videos, user guides, brochures, posters, and presentations, ensuring consistent messaging and branding.
• Meeting and communicating with stakeholders to understand and meet their requirements.
• Work with subject-matter experts to ensure quality and accuracy of communication content.
• Determine appropriate channels to share information with end-users.
• Continuously analyzing and challenge end-to-end processes, make recommendations, and apply enhancements.
• Champion and promote our team’s strategy with stakeholders and throughout the organization.
• Create and maintain working relationships with current and new regional stakeholders .
• Become an advanced user of Microsoft 365 and Windows 11 technologies.

Required Experience and Skills:

• Fluency in English reading/writing/ speaking.
• Strong presentation skills and an ability to communicate technical and non-technical topics to general user audience in a clear, concise manner.
• Proficiency in creating written, customer-focused communications; content editing and proofreading.
• Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, SharePoint, etc.
• Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner.
• Creative and innovative thinking, proactive approach, sound organizational skills, and a good team player as well as individual contributor.
• Proven ability to learn new technologies.

Desired Experience and Skills:

• User knowledge of Microsoft 365 and Windows 11 technologies.
• Video making & editing experience with Photoshop or similar tools.
• Graphic design.
• Project management experience.

Education:

• HS Diploma

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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