JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Manager, Product & Innovation (Data, Analytics & AI Solutions)

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.

We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally.

About Maintenance at JLL Supporting Our Client's State-of-the-art Locations

Technology innovation is at the heart of our client's business. They are known for speed, accuracy, and exceptional service. Our client’s operations teams deliver tens of thousands of products to hundreds of countries worldwide, every day. Behind the scenes, powerful technology solutions drive efficiency, visibility, and actionable insights across these complex operations. We partner with our customer to develop, maintain, and optimize the systems that enable operational excellence across a portfolio of approximately 147 sites and roughly 5,000 employees.

About the Role

The Senior Manager, Product & Innovation leads the data, analytics, and AI product function for the JLL | Reliability Maintenance Engineering (RME) account. This is a fully remote, succession-track leadership role: the person hired into this position is potentially being developed to assume ownership of the Product & Innovation organization, and will be given the scope, exposure, and decision rights to grow into it.

This is a hybrid operator-technologist role, and it is deliberately hard to fill. We are looking for someone who has led maintenance and reliability teams in the field—who has run a shift, owned a PM program, sat through a safety review, and been accountable for uptime—and who also has the hands-on engineering ability to design, build, and scale software on AWS. Field credibility without build capability will not succeed in this role, and neither will build capability without field credibility.

In this role, you will lead a small, high-leverage team that builds internal software products for the account: applications that make maintenance technicians' and managers' jobs easier, tools that improve work order quality and safety outcomes, and AI-driven workflows that remove administrative burden from our operations, HR, and recruiting teams. Much of the near-term work centers on replacing repetitive, high-volume, question-and-answer style administrative processes with AI agents, RAG-based assistants, and automated workflows—and then scaling those products across the account. Longer term, you will own the product roadmap: identifying where the operation is losing time, money, or safety margin, and inventing the tooling that closes the gap.

Primary Responsibilities

Team Leadership & Succession

• Lead, coach, and develop the data and analytics team, including engineering, analytics, and program management talent
• Own hiring, performance management, career development, and workload prioritization for the team
• Operate as the designated successor to the Head of Product & Innovation, progressively assuming ownership of the function, its roadmap, its budget inputs, and its client-facing relationships
• Represent the team to senior JLL leadership, Operations Directors, and client stakeholders, translating between operational reality and technical capability
• Build the bench: establish standards, documentation, and development practices that allow the team to scale beyond its current size

Product Strategy & Roadmap

• Own the product roadmap for internal tooling