Medical Assistant (Silverlake)

Role Title: Medical Assistant 

Manager: Clinic Manager

Location: LA - Silverlake Clinic

Compensation:

Compensation is between $20-$24 per hour

Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, taking patient vitals, assisting medical providers with exams and procedures including gynecological surgery, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, managing supply inventory, collecting, processing & preparing specimens, running front office operations, such as scheduling and billing, from time-to-time. 

Tia Company values you “spike” on: 

• Probing deeply to understand
• Asking why then why again
• Act as a pack not as a lone wolf
• Finds joy and gratitude every day 
• Practice Personalized Care

Abilities:

• Highly organized 
• Clear communicator
• Ability to multitask in a fast-paced environment
• Providing a high quality in-clinic experience
• Strong process orientation
• Excellent patient service orientation
• Detail-oriented 
• Keep a vibe of calm, steadfastness and composure under pressure

Skills:

• Phlebotomy - minimum of 2 years paid work experience
• Lab review and ordering -  has a basic understanding of common labs ordered
• Vitals - assessment and documentation
• Autoclaving + disinfecting 
• Supply expiry review
• Supply management & ordering

Responsibilities: 

• Ask why and probe deeply to understand the reason for the patient's visit. 

• Ask questions to collect background story -- leaving notes for providers
• Review health summary with patient, ensure all the info is accurate
• Take the patient's vitals and record

• Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner. 

• Confirm patients current pharmacy preference and update in TiaMD and DrChrono
• Process any Rx
• Order Labs and imaging 
• Ensure all Dx codes are properly added to lab and imaging orders 
• Document every interaction appropriately and timely

• Assist our in-clinic providers with support during exams, procedures and office-based gynecological surgeries

• Chaperone for patient exams
• Assist providers with exams such as Pap tests, vulvar biopsy, colposcopy, LEEP, hysteroscopy and vulvar surgeries
• Adhere to sterile technique
• Process specimens appropriately
• Set up exam rooms with the correct instruments prior to patient rooming

• Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic

• Ensure that patients are moved from front of house to back of house- “room patients”
• Leverage providers with signals if they are running behind / clinic is backed up
• Communicate and collaborate with your team if there are delays to ensure a high quality patient experience
• Monitor the schedule to know who has checked in and respond in a timely manner
• Perform review of the schedule the night before, brief providers on the day + think through “air trafficking” requirements for the day

• Practice Personalized care 

• Review health records of next day patients every day -- ensure providers are briefed on the patients coming in
• Remember the nuances of each patient, remind providers of these nuances
• Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals bet