Senior Logistics Technician

Overview
As a Senior Logistics Technician, you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays. 

Responsibilities

Safety Practices:

• Runs daily safety topic huddles and conducts inspections of equipment (e.g., vehicles, pallet jacks, dock levelers). 
• Manages and coordinates any escalated task risks and reported issues, establishing safety standard operating procedures for new equipment (e.g., server rack tugs, electric pallet jacks, forklifts).
• Trains employees on safe and effective equipment and inventory moving. 
• Ensures team and 3rd party vendors are in compliance with Microsoft Corporation safety standards.
• Procures, audits, and reviews personal protective equipment (PPE), leading by example of all safety standards.
• Presents Identity and Access Management (IAM) metrics to senior leaders.
• Supervises rack movement, observing to ensure compliance with safety protocols and training others on devices and tools used in rack movement. 
• Oversees handling and storage of hazardous materials and chemicals, developing plans to address unsafe materials out of containment and ensuring preparedness of others, and acting as a point of escalation

Tactical Shift Management:

• Develops and implements plans leveraging 5S methodology (Sort, Set, Shine, Standardize, Sustain), to maintain a clean and organized space. 
• Prioritizes and assigns ticketed work to Inventory and Asset Technicians on team, assessing resource allocation and gap planning for day-to-day activities.  
• Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.  
• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. 
• As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
• As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Inbound and Outbound Logistics:

• Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation.  
• Directs the flow of packages from preparation to shipment, leveraging knowledge of inventory parts