Shop Service Coordinator - HK Idaho Falls, ID

 

Job ID:  498575

 

HK Contractors, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

 

Position Overview

 

This position is responsible for working with the Equipment manager, Shop Manager, Technicians, Operational Staff and Accounting staff to assist in their day-to-day responsibilities to improve effectiveness and efficiency.

 

Key Responsibilities (Essential Duties and Functions)

 

• Ensure employee driven safety culture is in place and effective.
• Work with shop manager on CMMS workflow and communication.
• Understand and participate in the 5S culture throughout shop.
• Continually work towards workplace organization including general clean-up.
• Point of contact for service requests, scheduling, and repair updates…
  • This individual will communicate to the field from the inception of needed work through the CMMS work request to the completion of the repair and availability to return to service. This will include and immediate response to the field on the repair request submitted and an estimated completion date.  At the completion of the repairs this individual will again communicate to the field that the repair is complete.
  • This individual will submit vendor service purchase requests with invoices/quotes for purchase orders.

•  PM service management and scheduling…
  • This individual will be responsible for scheduling PM services and reconciling the CMMS PM service engine.  This will include the DOT inspection scheduling and corresponding state required paperwork.
  • Submit pm service requests or purchase orders.

 

Utilize Proactis or current process as necessary to create purchase request and send for approval to necessary management.

• Utilize Proactis current process to create purchase order, provide to vendor and ensure management of costs.
• This individual will work in conjunction with the shop supervisor to complete and maintain workflow expectations.

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

 

Education/Experience

• High school diploma or general education degree (GED) required or equivalent combination of education and experience. 

 

Work Requirements

• Experience in mining, construction or manufacturing repairs is recommended.

 

Knowledge/Skill Requirements

• Demonstrated commitment to achieving the organization's goals and objectives.
• Ability to work effectively with others
• High ethical standards
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
• Excellent communication skills (both oral and written).
• Experience and knowledge in Microsoft office, technology and internet preferred.

 

Key Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and