SVP, Client Delivery I

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Senior Vice President, Client Delivery (SVP) is responsible for leading client success across one or multiple clients. The SVP maintains detailed knowledge of and may perform all duties of the Site Directors for assigned site(s) in addition to oversight, management, growth, and development of their onsite operations team. Oversees a multi-level onsite revenue cycle operations team, ensuring optimal performance and adherence with Ensemble's Client Delivery Management Model. The SVP is closely involved with client engagement, performance improvement, strategic planning, and best practice integration across the Revenue Cycle, and works closely with Ensemble and Client Executive leadership to communicate results and escalations according to Ensemble's internal guidelines. The SVP may act as the first or second tier point of contact for the client for all revenue cycle related requests.10+ Acute Facilities or $2B+ Net Revenue Under Management. For dedicated client leaders: $1B+ Client Oversight or Operational Oversight (including Front End, Middle Revenue Cycle, or Business Office), or Oversight of 4-5 + Clients

II. Job CompetenciesBusiness Savvy - Demonstrates a keen understanding of basic business operations and the organizational levers (planning, operations, finance, and strategy) that drive profitable growth; draws from personal experience to quickly evaluate business plans, processes, and issues to identify information or recommendations that need further investigation.Leadership – Leads multiple executives and a large number of associates in a positive manner that embodies the Ensemble Difference Principles. Participates as a member of the executive team in the execution of the mission and vision of the organization.Driving Innovation - Creates an environment (culture) that inspires people to generate unique solutions with measurable value; encourages creativity and uses new ways to solve problems; seizes opportunities that result in solutions that are different. Doesn’t accept complacency – the status quo isn’t good enough…Developing Strategy - Establishes a plan to achieve business objectives, taking into consideration overall goals, market opportunities, past results, and resources; periodically reviews progress and adjusts the plan as needed. Drives it like they own it.Leading Change - Drives organizational and cultural changes needed to achieve long-term success; encourages new approaches to improve results; helps others understand and overcome resistance to change.Executive Presence - Demonstrates a poised, credible, and confident demeanor that reassures others of leadership capabilities and commands respect; intuitively recognizes the need to quickly adjust a personal approach by reading people and the “feel” of a room; conveys an image that is consistent with the organization’s vision and values.Executive Coaching - A holistic coaching approach aimed at creating awareness, generating action, and facilitating learning and growth; drives performance, achieves measurable results, and creates sustainable change for the executive, their team and the organization (honing interpersonal skills, resilience, impact and influence). Developing You makes us better…III. Essential Job Functions

Client Integration & Strategic Alignment

• Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
• Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
• Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.

Performance Management

• Develops long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle.
• Develops strategies to identify root cause surrounding client issues and concerns and works with