IT Senior Release Analyst

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT’s scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work. We provide oversight on technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.

We have an opportunity for an experienced IT Senior Release Analyst with 2-4 years relevant experience working in an enterprise software development environment. At Salesforce, they are accountable for driving and coordinating Salesforce enterprise project releases and regular Keep-the-Light-On (KLO) releases for internal Salesforce business application capabilities. They work closely with development and operations teams and program managers to deliver high-quality IT application releases.

What you’re really good at

• Driving planning & delivery of high-quality enterprise IT software releases.
• Planning and managing release schedules, project release dates and hypercare.
• Proactively identifying and mitigating risks & removing obstacles to release.
• Possess technical program management skills needed to drive cutovers.
• Facilitating releases of varying size, complexity and duration by coordinating with multiple teams across IT functions.
• Working closely with Product, Engineering and Operations alike to ensure their corresponding needs are being addressed, keeping in mind that proper control processes are in place.
• Communicating plans and status, and calls out issues as required.
• Constantly looking to improve release processes to drive highly efficient releases.
• Guiding the completion of RCAs to ensure issues do not recur.
• Contributing to the team's initiatives to meet defined goals.
• Seeking opportunities to be mentored.
• Being flexible to learn new technologies and tools.

You have these minimum requirements

• Experience working with technology and implementations for one (1) or more of the following enterprise IT application platforms: Salesforce.com, Oracle E-Business Suite, Hyperion, Workday, MuleSoft, Data Warehouse and Adobe Experience Manager.
• At least 2-4 years of IT Release Management experience in an enterprise IT application development environment.
• Familiar with Service Management and change control processes.

You also have these skills (Preferred Requirements)

• Salesforce Certified (Admin or Developer).
• Have release engineering experience and are familiar with DevOps recommended practices.
• Familiarity with a reporting tool such as Tableau and working with data to use/build metrics.

Accommodations

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Posting Statement

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