Vice President, Delivery (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting into the Chief Customer Officer, the Vice President, Delivery is responsible for driving end-to-end delivery excellence across all product lines for the enterprise. This role leads a team of leaders who oversee complex, cross functional delivery functions and ensure customer commitments, operational rigor, and strategic growth objectives are consistently achieved. 

The Vice President, Delivery, serves as a critical member of the senior leadership team, partnering closely with the Customer Success, Product, Engineering, Sales and Finance to translate strategy into operational execution.  The leader will establish scalable delivery strategy, elevate delivery maturity, and enable high performing teams to meet evolving customer and business needs. 

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• Passionate about building out strategy and delivery for a best-in-class delivery organization.
• Proven track record in setting the foundation for a professional services organization with a company that is in hyper growth mode.

To be qualified for this position you have:

• 12+ years of experience in delivery, operations, consulting, program management, or related areas. 
• 7+ years of leadership experience managing Director-level leaders or equivalent senior managers. 
• Demonstrated success leading large, matrixed delivery organizations supporting multiple products or business lines. 
• In-depth knowledge of delivery methodologies and best‑practice frameworks. 
• Proven ability to drive operational transformation, implement scalable processes, and elevate delivery maturity. 
• Exceptional executive communication, influencing, and stakeholder management skills. 
• Demonstrated ability to build high-performing teams and develop future leaders. 
• Experience in SaaS, technology, consulting, healthcare, or similarly complex delivery environments. 
• Prior responsibility for P&L related delivery metrics (revenue realization, utilization, efficiency). 
• Prior experience in authorization or utilization management operations, preferably in a healthcare or payer environment.  
• Background in working across product management, engineering, customer success, or sales organizations. 
• Lean, Six Sigma, PMP, Agile certifications, or similar credentials. 

You will set yourself apart with:

• Strong client delivery experience within the Utilization Management space.
• Background in consulting paired with hands on software delivery in a leadership role.

What you will be doing:

• Developing and driving the enterprise delivery strategy aligned with company goals, scaling delivery operations across all product lines. 
• Creating and maintaining delivery frameworks, operating mechanisms, and governance standards to ensure consistent, reliable delivery outcomes. 
• Partnering with Product and Engineering leaders to define d