Associate Principal Engineer - ServiceNow

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

• Consulting experience as a key technical resource leading the development and delivery of ITSM and SPM in client environments.
• Knowledge of ITIL, minimum Foundation level, ideally higher.
• Additional experience in the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Management, SPM, Demand Management, Resource Management, PPM.
• Proficient understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Experience implementing systems using the Agile/Scrum methodology.
• Active listening skills, respecting others' point of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational).
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while helping in solving business processes and/or technical problems.
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder.
• Ownership, accountability, and attention to detail in all work efforts.
• Professionalism, and judgment; ability to excel with minimum supervision.
• Commitment to customer satisfaction, supporting our brand promise.
• Assist in the Pre-Sales process with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems. 
• Serve as primary technical point-of-contact for projects and as the face of the development team to the customer. 
• Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices.
• Understanding customer requirements, translating them into solutions, and communicating to clients.
• Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of the solution; may perform a portion of development on Stories that cannot be delegated.
• Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client.
• Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges.
• Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices.
• Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available.
• Perform research into technology partner or other vendor solutions in context of client requirements for integration.
• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.
• Provide mentorship and guidance to other members of the team.
• Other duties and responsibilities as assigned.

Qualifications

• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
• 5+ years working on the ServiceNow platform and 8+ years of Industry experience.
• ServiceNow Certified Application Developer.
• ITIL Foundations Certification Key Areas of Responsibility.

Additional Information

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.