Director of Patient Access

Business Services Admin  
Full Time
Day Shift 
TBD

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices.  Its postgraduate medical education programs include family medicine and transitional year.

 

 

 

 

Job Summary

Under the direct management of Leadership, the Director of Patient Access directs and manages the multiple facets of patient access services as they relate to an integrated health care delivery system. Areas of responsibility include:  enterprise-wide scheduling service, pre-registration, insurance eligibility and verification, precertification, registration and up-front collections. Maintains a competent, professional, customer-friendly, well-trained staff and ensures a high level of accuracy and completeness related to all functions within the Patient Access Department. Demonstrates an understanding of the financial impact of departmental processes as they relate to the fiscal stability of the organization.

Minimum Qualifications

Minimum Education: Bachelor of Science or Bachelor's Degree in Business Administration
Minimum Years of Experience: 5 Years of Experience in an Administrative or Management Capacity
Substitutable Education & Experience (Optional): None.
Required Certifications/Licensure: None.
Required Training: Experienced in healthcare environment;

Analytical skills demonstrated either through advanced education or healthcare accomplishments;

Ability to develop, forecast, manage, and analyze complex budgets and financial reports;

Demonstrated strengths in verbal and written communications;

Advanced computer literacy required whereby host systems must be mastered;

Excellent customer service skills, both written and verbal.
 

Essential Functions

• Promotes growth of Patient Access department with innovative ideas.
• Communicates and collaborates with ancillary departments to promote customer-focused care and efforts which support the revenue cycle.
• Demonstrated knowledge and active involvement in the processes affecting Accounts Receivable and Revenue Cycle management.
• Promotes the Patient Access Department by acting as a liaison to medical staff, owned/affiliated physician practices, customer/patients, and hospital/ancillary departments.
• Develops and implements new processes to meet the needs of the organization and its customers.
• Ensures processes and tools are implemented for accurate collection of scheduling, pre-registration, registration, insurance data.
• Ensures that all calls are handled in an accurate, timely and customer-focused manner.
• Ensures the department maintains and fosters effective public relations through excellence in patient service, demonstrated through low volume of departmental/patient complaints.
• Maintains a high level of confidentiality with both internal and external customers.
• Manages all direct reports and ensures that management of all staff is in strict adherence to all appropriate policies and procedures.
• Effectively manages the Quality Assurance Coordinator of Department.

Duties & Responsibilities

• Ensures compliance with regulatory requirements and all safety standards.
• Conducts monthly meetings, providing departmental, organizational and educational information.
• Fosters and maintains a positive atmosphere within the departments.
• Develops departmental budget by estimating future personnel, expenses and supply needs.
• Maintains expertise in area(s) of responsibility, including changes and updates by insurance contracts, by attending presentations, workshops, seminars and meetings.
• Serves on committees as assigned.
• Produces, manages and analyzes statistical/financial data