Practice Associate III #Full Time

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III (Orthopedic Surgery) is an experienced professional with in-depth knowledge of patient registration processes other front end administrative work. The Practice Associate III is responsible for ensuring an exceptional patient experience during patient arrival, patient interactions relating to surgical scheduling as well as advanced level administrative support. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Greet patients and visitors; handle telephone inquiries and respond to patient portal messages and voicemail
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Organize received surgical requests and coordinate the scheduling of surgical procedures in Epic. Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule post-operative and other follow-up appointments and other related tests as requested by the physician in a timely and accurate manner. Responds to financial information inquiries such explanation of charges, out of network benefits, out of pocket expenses and related activities.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• Provides calendar management and general administrative support to assigned physician as needed.
• May rotate to other sites and serve as Team Lead and/or Preceptor. May supervise tasks and determine resolution and/or escalate as appropriate.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ relevant experience.
• Advanced knowledge/proficiency of Medical Terminology.
• Strong organizational and problem solving skills.
• Candidate must demonstrate strong customer service orientation.
• Excellent relationship management skills.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in medical office setting or a customer service environment is preferred.
• Bilingual English/Spanish a plus.

Hourly Rate Ranges: $27.40 - $35.16

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