Team Lead (Autonomous Vehicle Industry) - Scottsdale, AZ

Role Details
Contract Duration:
Full-time

Training Schedule:
Training is 4 weeks. The schedule for training is Monday through Friday, 8am to 5pm local time. There is no time off permitted during the training period.

Work Schedule: 
The work schedule is a 4 day work week. Available shifts --

• Day Shift: Sunday - Wednesday, 5:00am - 4:00pm 
• Swing Shift:Monday - Thursday, 1:00pm - 12am midnight
• Night Shift: Thursday - Sunday, 9pm to 8am.

Work Type and Location: Onsite - Scottsdale, AZ

Expected Start Date: November 25, 2024

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role

Are you a go-getter with a can-do attitude?

Do you have a knack for motivating teams?

Do you have a track record of achieving outstanding results?

Look no further! We are seeking a Shift Lead to join our team at our support center in Phoenix, AZ. In this role, you are responsible for leading a team of associates who are assisting and providing oversight of driverless vehicles. Your primary focus is on ensuring top performance from the associates, maximizing efficiency, and maintaining a positive and energetic work environment.

This role requires 4 days a week in our Scottsdale office (zip: 85260). 

What you’ll do:

• Function as primary point of contact at the support center for key stakeholders including product operations, strategy, training and development, customer support, safety, etc.
• Develop operational protocols in collaboration with quality assurance, product operations and strategy teams.
• Remain current on key workflow changes, operational guidelines, and policy updates and communicate to associates.
• Prepare reports and analyze performance data to improve processes, ensure associates are properly allocated, and maximize productivity and efficiency.
• Ensure associates achieve desired service levels.
• Deliver real-time support to high severity events.

What we expect from you:

• Ability to multitask and remain calm under pressure.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• You will be required to successfully complete a background check, drug screen, and DMV Motor Vehicle Record check. MVR screen includes being licensed to drive a motor vehicle in the U.S. for three years and no more than one point on the driving record.

What you’ll get in return:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist 
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home