Technical Account Director

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

At Adobe, we take pride in our innovative spirit and dedication to encouraging world-class digital experiences. The role of Technical Account Director 5 presents an outstanding opportunity to be at the forefront of technical strategy and customer success. You will play a key role in driving the technical health and flawless execution of Adobe’s Digital Experience Solutions for our largest and most ambitious clients. This is your chance to collaborate with outstanding teams and apply your expertise to ensure our customers improve their Adobe investments.

What you'll Do

• Lead Ultimate Success engagements as the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions to drive value.
• Assess strategic Customer technical risks and opportunities, driving the extended Adobe team to build and deliver mitigation and "get well" plans.
• Drive clear communication across Customer operational areas and maintain appropriate governance with both internal and external executive teams. Ensure alignment and reporting on overall engagement status and outcomes.
• Advocate for Customer across internal Adobe teams, optimizing client investments and accelerating task execution and issue resolution.
• Lead all aspects of the global engagement model, coordinating review cycles across multiple business units and/or brands.
• Consolidate comprehensive cadence across all technical partners and influence successful delivery achievements across multi-solution, multi-discipline engagements.
• Collaborate hands-on with Adobe's Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and Adobe Consulting practice to ensure customer success.
• Lead a matrixed services team, developing effective working relationships with Customer partners.
• Recommend how new and existing features fit within customers' environments, providing standard methodologies and recommendations.
• Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
• Mentor immediate team members as needed.

What you need to succeed

• Bachelor's Degree in a related technical field, or equivalent experience.
• 10-15 years in a senior capacity in consultative roles, customer support, customer success, or a related field in marketing technology.
• Strong executive presence with the ability to collaborate across multiple teams, including client-side VPs, CMOs, and CXOs.
• Outstanding presentation skills, confident in leading meetings, workshops, and reviews in front of varied audiences.
• Proven conflict-resolution skills to successfully address customer concerns and technical issues, prioritizing work against client goals.
• Outstanding customer-facing skills, with the ability to represent Adobe within customer environments and drive discussions with various teams.
• Validated interpersonal and prioritization skills, with the ability to work independently in a highly matrixed environment.
• Capable of resolving a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
• Critical thinking about business, product, and technical challenges to assist customers in realizing software investment, efficiencies, and innovations.
• Awareness of development methodologies, technologies, and understanding of marketing software and domain principles.
• Experience with Adobe Analytics, Adobe Audience Manager, Adobe Experience Manager, Adobe Experience Platform, Adobe Campaign, Adobe Commerce, Adobe Marketo, and Adobe Target is a plus.
• Ability to travel to client locations (approximately 15-20 percent).

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have C