Director, Workplace Operations NAMER

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Mountain View, CA. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is on-site, meaning it will be performed in the specified office on a full-time basis due to the business needs of the team.

LinkedIn’s Workplace Team’s vision is to empower how LinkedIn and the world works by enabling belonging through workplace experiences. We are responsible for designing and delivering facilities and services that reflect LinkedIn’s culture to create an environment where people love to come to work, interact with their colleagues, and deliver exceptional results.

We are looking for a Director of Workplace, North America, to lead Operations across that region who will be focused on service delivery, enabling the business, talent development, and data sourcing and analysis. In this role, you will be responsible for developing regional strategies, processes, and best practices that will improve employee experiences in our environment. This will require partnership with key business stakeholders to understand their plans and strategies and the ability to translate those findings to space, services, and program requirements.    

To achieve our vision, we are looking for someone who is forward-thinking, has a passion for disrupting the status quo, and is excited to rethink the workplace.   

You will lead and develop a team responsible for service delivery of workplace and property management, 3rd party vendor management, programs, and projects. You will establish strong partnerships with stakeholders across the business, including Global Sales, Engineering, Legal, Finance, HR, and Communications. This role reports to the Senior Director of Global Workplace Operations & Services.

Responsibilities: 

• Understand regional business strategies and translate them to Workplace requirements, with the objective to deliver necessary space and services proactively.    
• Directly manage & develop a team to create synergy across the region and deliver consistent levels of employee experience.    
• Management responsibility for the development & execution of the Regional operational plans, strategies, and budgets.    
• Directly oversee the delivery of workplace services, including facility management, space management, office services, reception services, small project management, and partner with program leaders to deliver hospitality (food and beverage, events) and transportation programs.    
• Participate in the development and delivery of efficient and intelligent sustainability and wellness initiatives that make measurable progress towards our commitments on carbon reduction, zero waste, and other resource conservation initiatives.    
• Operate as the liaison cross-functionally for all Workplace Services functions with our stakeholders.   
• Proactively stay informed of AI trends, industry trends, technology, and other relevant factors that affect workplace effectiveness.

Qualifications

Basic Qualifications:

• 10+ years of experience in facilities management or workplace operations    
• 5+ years of experience in people management    

Preferred Qualifications:

• Financial management, specifically budget planning, accrual accounting, and reconciliations.   
• Extensive experience leading partnerships with outsourced service providers and vendors to provide effective solutions.   
• Superior written and oral communications skills, and highly effective at building trust and interpersonal connections.   
• Demonstrated success influencing at all levels of the organization.    
• Proven ability to develop and execute complex projects on schedule and on budget.    
• Comfort navigating and leading through ambiguity and change.   
• Contract management and negotiation.     
• Tools and systems like Microsoft 365, SerraView, AutoCAD, and mechanical, electrical, network, audio-visual systems operations, BMS, security control, and emergency response systems.   
• Process development and communications with emergency response and bu