Senior Help Desk Support Specialist

At CleanSlate Centers, we believe every role contributes to saving lives and restoring hope. As a national leader in outpatient addiction treatment, our mission-driven approach depends on reliable, responsive technology—and that’s where you come in. As a Senior Help Desk Support Specialist, you’ll be the front line of IT support, keeping our systems running and our teams connected.

The Role:
You’ll provide Tier 1 and Tier 2 support across CleanSlate’s clinical and corporate teams, managing tickets, resolving technical issues, and delivering a positive user experience. With a strong customer service mindset and the ability to troubleshoot a wide range of IT issues, you’ll help drive efficient operations and enable our care teams to focus on what matters most: the patient.

What You’ll Do:

• Provide technical support for hardware, software, and end-user systems across multiple platforms

• Respond to help desk tickets and maintain clear, professional communication throughout resolution

• Escalate complex issues to Systems & Security as needed

• Build and deploy laptops/desktops and support new user onboarding

• Manage decommissioning and recycling of outdated equipment

• Maintain accurate documentation of technical incidents and solutions

• Create and maintain knowledge base articles to empower user self-service

• Assist with IT inventory and asset management across all CleanSlate sites

• Collaborate with teammates to identify trends and recommend improvements

What We’re Looking For:

• Bachelor’s degree in Business, IT, or a related field

• Minimum 2 years of experience providing technical support

• Proficient in Windows 10/11, Microsoft 365, Teams, and administrative consoles

• Familiarity with Azure Active Directory and VoIP systems (Teams Phone is a plus)

• Experience with ticketing systems (Freshservice preferred)

• Excellent troubleshooting and customer service skills

• Strong organizational and communication skills

• Prior healthcare IT experience preferred

Why CleanSlate?

• Monday–Friday schedule 

• Collaborative, mission-driven culture with opportunities for growth

• Generous PTO, floating holiday, and paid company holidays

• Medical, dental, and vision benefits + 401(k) with company match

• Company-paid life and disability insurance