Medical Assistant Lead - Downey, CA

Job Description Summary

‎ 

The Medical Assistant Lead provides clinical and administrative leadership to non-physician clinical staff within a CareMore Health care center. This role ensures compliance with established workflows, policies, and procedures while supporting efficient daily operations and high-quality patient care.
The Medical Assistant Lead serves as a working lead, balancing oversight responsibilities with direct patient care and operational support. This role partners closely with practice leadership to ensure seamless front and back office coordination, optimal patient flow, and adherence to clinical and administrative standards.

‎ 

How will you make an impact & Requirements

‎ 

Primary Responsibilities

• Provide day-to-day leadership and guidance to Medical Assistants and non-physician clinical staff.
• Support both front and back office operations to ensure efficient workflow and patient throughput.
• Oversee patient check-in preparation by ensuring charts are prepared, medical records are accurate and current, and required documentation is complete.
• Interview patients, measure vital signs, and record visit information accurately.
• Explain procedures, perform treatments within scope of practice, and administer prescribed medications as authorized.
• Ensure scheduling accuracy, confirm patient appointments, and support follow-up visit coordination.
• Collect co-payments and ensure appropriate documentation and paperwork completion.
• Reconcile co-payments daily in accordance with financial procedures.
• Monitor compliance with clinical workflows, documentation standards, and operational policies.
• Participate in the hiring process, onboarding, and training of new associates.
• Provide ongoing coaching and support to team members to promote performance, engagement, and accountability.
• Conduct and/or support monthly staff meetings to reinforce policies, updates, and best practices.
• Escalate operational or compliance concerns to practice leadership as appropriate.

Key Competencies

Clinical Excellence & Patient Care

• Demonstrated proficiency in Medical Assistant clinical duties and scope of practice.
• Ensures accurate vital signs collection, documentation, and medication administration.
• Supports high-quality, patient-centered care delivery.
• Reinforces compliance with clinical protocols and safety standards.
• Maintains commitment to patient safety and quality outcomes.

Service Orientation

• Delivers a positive and professional patient experience.
• Models empathy, responsiveness, and professionalism in patient interactions.
• Supports patient satisfaction and retention efforts.
• Encourages a culture of service excellence among staff.

Attention to Detail

• Ensures charts are complete, accurate, and prepared prior to visits.
• Monitors documentation, paperwork completion, and workflow adherence.
• Maintains compliance with regulatory and organizational standards.
• Identifies and addresses gaps in clinical and administrative processes.

Communication & Interpersonal Skills

• Communicates clearly with patients, providers, and team members.
• Provides real-time guidance and feedback to staff.
• Collaborates effectively with practice leadership and regional partners.
• Supports onboarding and training efforts through clear instruction and modeling.

Workflow & Operational Support

• Monitors daily patient flow and supports efficient scheduling.
• Ensures coordination between front and back office operations.
• Supports appointment confirmation and follow-up processes.
• Promotes consistency in workflows and process adherence.

Professionalism & Confidentiality

• Maintains professionalism in all patient and staff interactions.
• Demonstrates accountability, integrity, and sound judgment.
• Protects patient and employee confidentiality in accordance with HIPAA and organizational policies.