Sr. Manager - Voluntary Corporate Actions

About this Role

The Voluntary Corporate Actions Sr. Manager will be a member of the GIO Shared Services organization within Global Investment Operations.

This role will start as a project team-member supporting a major transformation program for voluntary corporate actions involving equity, fixed income, and other securities. During transformation, the Sr. Manager will help design and implement a new corporate action process, working closely with our external vendors to optimize workflows, enhance automation, and ensure a seamless end-to-end experience.

After transformation, the position will oversee daily activities related to voluntary corporate actions processing for the firm ensuring accurate, timely, and efficient handling of corporate actions. This role will collaborate with internal stakeholders in Investment Liaisons, legal, middle office, Investments, and across Shared Services and maintain relationships with external vendors to mitigate risk and maximize process efficiency.

Key responsibilities of this position include:

• Oversee the identification, analysis, and processing of voluntary corporate actions, including mergers, acquisitions, dividends, stock splits, tender offers, and reorganizations.

• Partner with vendors and relevant stakeholders to design, implement, and refine a new corporate action process, focusing on operational efficiency, automation, and risk reduction.

• Ensure compliance with regulatory requirements and internal controls throughout the corporate actions lifecycle.

• Develop and implement process improvements to enhance operational efficiency and risk mitigation.

• Serve as a subject matter expert on corporate actions, providing guidance to internal partners and clients.

• Liaise with custodians, vendors, and counterparties to resolve discrepancies and ensure accurate information flow.

• Monitor and report on key performance indicators, issues, and risks related to corporate actions.

• Lead or participate in projects involving system enhancements, technology upgrades, and workflow optimization.

Role Summary

Administers and processes the books and records for the most complex accounts. Coordinates, checks, and validates transfers, settlements, redemptions, and reconciliations. Works independently with direct accountability for a set of complex accounts and/or a complex set of administrative processes.

Responsibilities

• Administers a broad range of portfolio transactions, leveraging specialized expertise to ensure proper controls and validations are in place and that activities are accurate and compliant. Identifies quality, accuracy, or compliance deficiencies and corrects; may serve as a final reviewer for complex reconciliations. Trains less experienced peers and support staff on preventing errors and interpreting process controls. Collaborates with leadership to develop, implement, or refine operating processes and controls.
• Fosters the relationship between portfolio services associates and securities operations staff, relationship managers, portfolio managers, custodians, and clients to ensure the collection, analysis, and communication of information that impacts accounts. Fields and manages complex queries from internal or external clients and follows through to resolution.
• Prepares highly complex documentation for settlements, reconciliations, transfers, etc. Instructs team members on adjustments needed to internal and external books and records and performs a final quality review, confirming resolution.
• Following established controls, checks and validates third-party reconciliations; provides direct feedback to third-party providers on their performance and quality, collaborating with management to resolve. Works with clients and internal stakeholders to prepare account outsourcing plans; stewards account transition process to the end-state infrastructure of outsourced providers.
• Reviews and presents periodic reports and dashboards outlining relevant operational metrics like error or recalculation rates, client satisfaction, responsiveness, time to resolution, etc. Provides analysis of metrics and develop recommendations to address deficiencies. Collaborates with management to prepare and implement solutions.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 8+ years of total relevant work experience

Preferred:

• Deep knowledge of voluntary corporate actions processing and related operational risks.
• Experience working with external vendors related to voluntary corporate actions to develop or optimize operational processes
• Excellent analytical, org