Copay Mail Clerk (Customer Service Representative)

The Copay Mail Clerk is responsible for managing the efficient and timely handling of incoming and outgoing mail and packages for the organization. This role ensures all correspondence is accurately sorted, distributed, and dispatched in accordance with company procedures. The Copay Mail Clerk maintains organized mailroom operations, assists with shipping and courier services, and provides general administrative support related to mail and document handling. Attention to detail, reliability, and a strong sense of organization are essential for success in this position.

• Incoming Mail – Receive, sort, open, log, and secure returned mail.
• Outgoing Mail – Prepare, review, seal, and affix postage to outgoing mail.
• Record Keeping – Track mail, update CRM, and maintain logs of mail in accordance to department processes.
• Inventory Management – Monitor and manage inventory of mailroom supplies and submit orders to department leadership.
• Equipment Operation – Use and maintain mailing equipment and supplies, such as postage meters, scales, copiers, and fax machines.
• Customer Service – Assist internal associates with mail-related inquiries and services.
• Logistics – Coordinate with postal services and other courier companies for pickups and deliveries.

Requirements

• High school diploma or equivalent.

• Basic typing skills and familiarity with mailroom operations.
• Ability to handle physical tasks such as lifting and sorting mail.
• Attention to detail and strong organizational skills.
• Basic knowledge of records management and mail sorting procedures.

• Previous mailroom experience preferred

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Work is performed in a traditional commercial office setting with standard office lighting and white noise.
• Additional remarks regarding work environment:
• This job operates in a professional office environment.

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

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