Customer Service Supervisor

We are seeking a dedicated and detail-oriented Customer Service Supervisor to oversee the daily operations of our customer services team. This role ensures smooth and efficient airport operations while delivering exceptional customer service to passengers. The ideal candidate will demonstrate leadership, problem-solving skills, and a commitment to safety and operational excellence.

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

POSITION RESPONSIBILITIES

• Will manage a staff of 50-60.
• Maintain contract specifications
• Maintain service quantity and quality to client and the company
• Perform safety and HR Audits
• Perform job counseling and issue employee discipline as necessary in partnership with the Human Resources Business Partner or Manager
• Check all work on a nightly and turn in completion reports
• Assign tasks to workers based on job requirements as specified by the contract or special assignments requested by the customer
• Train new staff and oversee on-going training of existing employees in proper cleaning methods and use of equipment, safety practices, and regulations
• Perform daily quality control inspections
• Process weekly payroll and ensure payroll is submitted in accordance with wage and Hour laws
• Complete and submit employee change forms to Human Resources as needed
• Assists in safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies
• Be aware of the fundamentals of good personnel management
  Ensure building is in compliance with all State and Federal guidelines as well as company policies
• Understand and use proper personnel management skills to resolve problems with personnel
• Determines materials, supplies, and equipment needs
• Perform other duties as assigned or requested

 KNOWLEDGE, SKILLS & ABILITIES

• Two plus years of supervisory experience and managing employees
• Knowledge of Microsoft Office (Excel & Word)
• Good communication skills both written and verbal